Customer Service Manager

Company: KCO Resource Management
Location: Gainesville
Posted on: April 28, 2024

Job Description:

Customer Service ManagerWe're on the lookout for a talented Customer Service Manager to help build a strong culture of customer service and develop innovative customer service initiatives by analyzing and utilizing data at a highly profitable, rapidly growing food manufacturer! This person must have an expert-level understanding of their company s products and services in order to guide customers and provide proper training to new Customer Service Representatives.Location: Ocala, FLJob Responsibilities:Supervising the daily operations of the customer service departmentCreating a reliable customer loyalty programSetting customer service goals for team members and helping them reach those goalsInteracting with customers and handling customer queries and complaints in a timely mannerEstablishing and maintaining relationships with customersDeveloping and maintaining tracking systemsMaking weekly and monthly reports and surveysStaying current on the latest industry trends and techniquesResponding to time-sensitive emails or phone messages from customers, employees or upper-management personnelHolding meetings with Customer Service Representatives to discuss recent customer feedback, review new policies foranswering phone calls and chat messages and answer questions from their team membersLooking at data regarding customer feedback and organize data into complaints, praise and common questions about products or servicesWriting reports based on this data to make suggestions to upper management about potential product defects or highlighting products or processes that customers loveRequired Skills/Qualifications: 5-7 years related experience in the customer service industry2 years of management/supervisory experience of a customer service teamExcellent people skills, with a focus on patience, compassion, and empathy, with a passion for achieving customer satisfactionA sense of urgency in addressing issues. Ability to organize and meet deadlines for a wide variety of job assignments.The ability to effectively lead a team, maintaining a positive, supportive, empowering, proactive and can-do attitude towards work and co-workers in fulfilling the mission of the company.

Keywords: KCO Resource Management, Gainesville , Customer Service Manager, Executive , Gainesville, Florida