Guest Services Coordinator
Company: Disability Solutions
Location: Orlando
Posted on: May 7, 2024
Job Description:
At Loews Hotels at Universal Orlando, our team members get to
make a difference and have fun every day. Our world-class team
brings to life the incredible, award-winning hotels located at
Universal Orlando Resort.Named one of Central Florida's Top
Workplaces and one of America's Best-in-State Employers by Forbes,
we are committed to our "power of we" culture.Are you looking for a
place where you can bring your authentic self to work every day and
be able to connect, engage and delight?
- We offer excellent benefits and perks including one free meal
per shift and free theme park access.
- We have a dynamic culture that makes every day interesting,
challenging, fulfilling and fun.
- We embrace diversity at our core and offer the opportunity for
all team members to reach their potential.
- We invest in training and development opportunities for all
team members.
- We promote social responsibility by being a good neighbor in
the community.
- We care for you, just as we care for others.About Loews Royal
Pacific ResortJoin the 'ohana' at our island paradise that
celebrates the Golden Age of Travel, and the adventures of
island-hopping through the South Pacific.Supervises and provides
technical guidance to a staff of Service Desk analysts.Responsible
for providing procedural guidance, assistance, coordination and
follow-up on client support tickets or information system problems
following the direction of their manager/project leader.Essential
Functions and Responsibilities
- Leads staff in providing guidance, assistance, coordination and
follow-up on client support tickets and in the resolution of
reported system problems or malfunctions under the guidance of
their manager/project leader
- Supervises all activities of the Support staff for the Service
Desk
- Record all calls in the Service Desk System
- Supervises, guides and provides technical support and training
to the Service Desk staff working with their manager
- Assist the Manager with scheduling coverage for the Service
Desk
- Coordinates with Hotel IT staff and vendors to resolve complex
malfunctions
- Perform problem definition and resolution
- Assists the Manager in the development, implementation and
maintenance of policies and procedures to record, monitor, and
follow-up on client support tickets
- Assist with the Provisioning of new Users into various Hotels
Systems
- Regular attendance in conformance with standards
- May be required to work varying schedules to reflect business
needs
- Required to attend all training sessions and meetingsSupportive
Functions and Responsibilities
- Assist the departmental manager with Performance reviews for
junior staff members
- Participate in Change Control, Change Management, and
management team projects; participate in financial process to
include project planning, budgeting and cost control
- Other duties as assignedQualificationsRequired:
- Requires an extensive knowledge of IT operations, excellent
communication skills, analytical ability, strong judgment and
managerial skills, and the ability to work effectively with client,
IT management and staff and vendors. Experience with Service Desk
Software.Preferred:
- Previous experience and knowledge of Infra Incident and Problem
Management SoftwareEducation:
- Bachelor degree in Computer Science or a related
disciplineExperience:
- Five or more years experience in IT or an equivalent
combination of education and work experience
Keywords: Disability Solutions, Gainesville , Guest Services Coordinator, Hospitality & Tourism , Orlando, Florida
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