RN - Telephone Triage Nurse (Cardiology)
Company: Tcavi
Location: Gainesville
Posted on: May 3, 2024
Job Description:
THE CARDIAC AND VASCULAR INSTITUTE is a cardiology practice in
Gainesville FL 32605. We are passionate about providing the highest
quality cardiovascular care to the people of North Central Florida.
We are proud to be certified as aGREAT PLACE TO WORK. We are
seeking a TELEPHONE TRIAGE NURSEto join our team . JOB
TITLE:TELEPHONE TRIAGE NURSE REPORTS TO: Clinical Services Director
FLSA STATUS:Non-exempt JOB SUMMARY:Responds to incoming calls.
Prioritizes/transfers/schedules/refers as appropriate based on
patient information.
- Talks directly to patients on the telephone and schedules
appointments for patients who do not need to go to the ER, but need
to see a Provider.
- Performs short evaluation of the patient situation to estimate
severity of illness and/or injury including learning about chief
complaint and, as possible, obtaining vital signs and mental status
information.
- Determines urgency of seeing the patient based on brief
assessment and on familiarity with a patient's condition and
history. May use computerized medical information database, which
uses algorithms that closely imitate physician logic and thought
patterns, as guide. Confers with physician as needed.
- Sends those with high-risk chief complaints such as chest pain,
abdominal pain, or severe headaches to ER immediately. May provide
appropriate home health advice to those patients who do not need to
go directly to the ER based on recommendations from a
Provider.
- Acts, when designated, in "Ask a Nurse" capacity, handling
routine information requests from patients, e.g., "Do I need
pre-medication before dental procedures? How do I watch my sodium
intake?"
- Completes paperwork for cardiac clearance, FMLA, short-term
disability, and prior authorization for medications.
- Discuss medication side effects and interactions with patients.
Completes medication refills.
- Other duties that are assigned. Education: Must be a Registered
Nurse. On-the-job training in triage. Experience: One year
cardiology experience preferred. Telephone triage experience
preferably in medical practice setting. Other : Current CPR
certificate. Performance Requirements: Knowledge:
- Knowledge of telephone-based clinical assessment
techniques.
- Knowledge of medical practice telephone triage protocols.
- Knowledge of appropriate home health information for patients
to follow until visit with physician, if they do not need an
immediate ER visit. Skills:
- Skill in using electronic medical records to check patient
history.
- Skill in using computerized medical information database during
evaluation as guide to appropriate decision.
- Skill in making triage decisions and responding quickly and
calmly in emergency situations such as calling 911 and arranging
for ambulance. Abilities:
- Ability to communicate clearly and calmly with patient.
- Ability to elicit information needed to make brief
evaluation.
- Ability to work closely with physicians and other clinicians as
needed. Equipment Operated: Telephone system at medical practice or
contractor office. Computer hardware/software for access to patient
history and medical information databases. Work Environment: Office
setting, well lighted, good air quality. Rare direct contact with
patients. Mental/Physical Requirements: Mostly sedentary position.
Stress generated if high volume of calls and emergencies. This job
description is intended to provide only basic guidelines for
meeting job requirements. Responsibilities, knowledge, skills,
abilities and working conditions may change as needs evolve. This
job description is not to be construed as a contract for
employment.
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Keywords: Tcavi, Gainesville , RN - Telephone Triage Nurse (Cardiology), Healthcare , Gainesville, Florida
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