Inbound Billing - Customer Service Representative (Work from Home, Florida)
Company: OptimumCX Customer Experience Solutions
Posted on: January 12, 2022
You must be a resident of Florida to be considered.
Compensation: $12 - $14.50 an hour, depending on performance.
This exciting work at home job is a direct hire opportunity with
OptimumCX LLC. Please pay close attention to the technology and
environment requirements for this position. The ideal candidate for
this exciting work from home opportunity will demonstrate extensive
knowledge in professional customer service and have excellent
written and verbal communication skills. Billing specialists will
be participating in paid, virtual training from home. In this role,
the billing specialist should be disciplined and strongly
self-motivated to take great care of the customers and resolve
The primary role of the Inbound Billing Specialist is supporting
our account is to handle a high volume of calls in a professional
and courteous manner. Calls come from a variety of sources and
customers from across the United States. Our primary calls consist
Billing: Customer calls consist of a variety of questions regarding
their current products and if they have coverage. Agents will
utilize the systems available to access and determine if the
customer is current on their coverage, if their credit card is
updated, if they are an ACH or Echeck customer to verify if we have
received their payments. Agents are expected to review the account,
answer the customers questions.
Customer Service: Customer calls consist of general questions
regarding their current products, coverage amounts, differences
between their products. Agents are expected to review the account
and answer the customers questions.
Must be at least 18 years of age
Must have a HS Diploma/GED
Must reside in the state of Florida
Must be able to pass a background check
A quiet workspace, ergonomic chair and desk
Reliable internet connection with a minimum of 50 Mbps download/15
Mbps upload speed
Must be able to type a minimum of 25 WPM
Strong Work Ethic
Strong communication skills both verbal and written
Technology Requirements: All Applicants must have their own
computer equipment. Below are the necessary computer requirements.
Please do not apply unless all requirements have been met.
Windows 10 Pro
Intel Skylake i3 (2015) or AMD Zen Ryzen (2017) or better
8 GB RAM or better
Two or more monitors
Ergonomic keyboard and mouse
Headset- Must have noise cancelation and a mute button.
Direct Ethernet connection
Consistent 50/10 Mbps Internet connection
Full time work hours
Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of
our current managers have been promoted into their current
Benefits offered after completion of 60 consecutive workdays
PTO Accruals after required waiting period
Keywords: OptimumCX Customer Experience Solutions, Gainesville , Inbound Billing - Customer Service Representative (Work from Home, Florida), Accounting, Auditing , Gainesville, Florida
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