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Collections Representative 1

Location: Newberry
Posted on: May 28, 2023

Job Description:

Job Details

Job Location
Empower Park - Jonesville, FL

Position Type
Full Time

Salary Range
$34,800.00 - $43,600.00 Salary

Job Category


Hours for this position are Monday - Friday from 9:30am - 6:00 pm.

Preserves the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral.

Essential Functions & Responsibilities:

  • Contacts delinquent accounts by phone and mail; takes appropriate action to bring current and notes all contact attempts and member interactions in the collection department framework.
  • Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
  • Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.

    Performance Measurements:
    • Maximizes the collection and/or recovery of credit union assets from delinquent or charged-off loans.
    • Maintains accurate and complete records of all collection and recovery activity.
    • Ensures collection activity is both within credit union policy and regulations.
    • Identifies and informs management of potential underwriting problems.
    • Provides friendly, professional and accurate service and support to all members and associates.


      Knowledge and Skills:

      Experience: One year to three years of similar or related experience.

      Education: A high school education or GED.

      Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

      Other Skills: Ability to interact with members via telephone.

      Full Time Employee Benefits Package

      Full Time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401K with up to 5% company match, and Short & Long Term Disability Insurance. Additionally, Campus USA offers other benefits such as Tuition Reimbursement, Paid Parental Leave, Gym Membership reimbursement and other wellness benefits. Campus USA Credit Union strongly encourages health, well-being and work-rest balance. We do everything we can to promote healthy, happy employees!

      EOE/AA including Veterans and Disabled

Keywords: CAMPUS USA CREDIT UNION, Gainesville , Collections Representative 1, Accounting, Auditing , Newberry, Florida

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