Front Desk Receptionist

Company: Darr Schackow Insurance
Location: Lake City
Posted on: August 7, 2022

Job Description:

Job Description Salary: Our Liberty family is growing every day Our Partners at Darr Schackow Hickman office have an opportunity for an Insurance Professional insurance professional. In addition to an award-winning company culture, you can expect competitive salary, generous benefit package, PTO, Holiday pay, employee wellness and stress relief programs, opportunities to give back to your community, and more TITLE: Receptionist REPORTS TO : Branch Manager EMPLOYMENT STATUS : Full-time, Non-exempt Position Summary: This position is not remote. It is in Lake City, Florida onsite Monday-Friday 830a-5pm. There is growth with this position. Need to be willing to get a 440 CSR license within the first month. Employer will provide training for this. Great place for someone that is wanting to get their foot in the door with Insurance. Primarily responsible for answering telephones, greeting clients and visitors, and supporting various back office or administrative activities for sales, service, and management personnel as needed. Specific Duties and Responsibilities: Front Desk Receptionist- -- Answers incoming telephone calls in clear and professional manner. -- Directs callers to appropriate agency personnel, or directs them to a voicemail box, or takes message and gives it to appropriate person. -- Provides clients with appropriate telephone numbers for specific insurance companies to report claims, and/or to make payments.(?) -- Greets clients or visitors when they arrive at office and directs them to the desk of the person they are visiting. -- Ensures that a friendly and attentive approach is being practiced with an environment that projects a professional, polished, and service oriented image to all clients. -- Keep lobby area in a clean and presentable state at all times Admin Office Support- -- Process incoming/outgoing mail and faxes, including mail that has to be retrieved from carrier websites. -- Scan documents -- Participate with management and other departments/personnel on special projects and other duties as needed. Minimum Qualifications: -- High school diploma or equivalent. -- 1-2 years in customer service or administration -- Solid computer skills (Windows, Microsoft Office, Internet). Minimum Performance Expectations: -- Alert management of incidents that may require management assistance or approval. -- Respond to phone calls and e-mails within acceptable timeframe not to exceed 24 hours. -- Maintain current, consistent, detailed documentation on all client activity, phone conversations, and correspondence in Epic. -- Utilize system to follow up on outstanding items in a timely manner to avoid overdue situations. -- Prioritize workload and request assistance as necessary to reduce backlog. -- Participate with management and other departments/personnel on special projects and other duties as needed. Keywords: receptionist, front desk, inbound, customer service, administrative

Keywords: Darr Schackow Insurance, Gainesville , Front Desk Receptionist, Administration, Clerical , Lake City, Florida