Customer Service Representative (CSR) / Administrative Assistant

Company: NorthPort Heating and Air Conditioning
Location: Jacksonville
Posted on: February 16, 2026

Job Description:

Job Description Job Description NorthPort Heating and Air Conditioning of Jacksonville, FL is seeking to hire a full-time Office Admin / Customer Service Representative (CSR) with integrity and a great attitude to help keep our business flowing. Do you enjoy organizing so much that you wish everyone would let you organize their life for them? Would you like an exciting career with a local HVAC company that dominates the market in an essential industry ? If so, please read on! This Customer Service Representative (CSR) / Administrative Assistant position earns a competitive wage of $15/hour , depending on experience, plus overtime opportunities . You would also be eligible for great benefits including commission opportunities, 401(k), paid holidays, paid vacations, sick time, and advancement opportunities! If this sounds like the right opportunity for you, apply today! ABOUT NORTHPORT HEATING AND AIR CONDITIONING NorthPort Heating and Air Conditioning is a family-owned heating and air conditioning service provider located in Jacksonville, Florida. We have made our company successful by building long-term relationships with our customers and offering them continued support even after the completion of our services. Our company's philosophy is simple: Treat every customer with respect as if they were our only customer. Here at NorthPort, we understand that in order to maintain great relationships with our clients, we also have to maintain great relationships with our employees. In addition to competitive pay and benefits, we offer a positive work culture and opportunities for career development. This is why our employees love working with us! A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (CSR) / ADMINISTRATIVE ASSISTANT As a Customer Service Representative (CSR) / Administrative Assistant, you are the detail person! We cannot provide our clients with the very best in HVAC services without you being attentive to details and keeping our office running smoothly. And, your friendly customer service makes our clients happy to do business with us. You are a people person who is also good at establishing procedures and processes to keep everything flowing and organized. You perform a variety of day-to-day administrative tasks such as answering phones, scheduling with customers, dispatching technicians, entering work orders in our database, preparing billing, and handling collections. But, really, it's not what you do, but how you do it. You are proactiveseeing what needs to be done and doing it. Under your watch, the office is clean and organized. You enjoy your job, as you stay busy and enjoy keeping everything in order! The main service area is in Jacksonville, but we also cover jobs in St. Augustine and Fernandina Beach. QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR) / ADMINISTRATIVE ASSISTANT Office or customer service experience Data entry skills Proficiency in Microsoft Word, Excel, and Google Docs Two years of customer service and office experience are preferred but multiple factors will be taken into consideration. Do you have a strong work ethic? Are you team-oriented but also able to work well independently? Do you have excellent verbal and written communication skills? Are you dependable, responsible, and reliable? Do you thrive in a fast-paced work environment? Can you maintain a professional image and demeanor at all times? Are you organized and able to effectively prioritize multiple tasks? If so, then you might just be perfect for this Customer Service Representative (CSR) / Administrative Assistant position! READY TO JOIN OUR HVAC OFFICE TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this HVAC office job, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you! Location: 32207

Keywords: NorthPort Heating and Air Conditioning, Gainesville , Customer Service Representative (CSR) / Administrative Assistant, Customer Service & Call Center , Jacksonville, Florida