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PATIENT EXPERIENCE MANAGER - GAINESVILLE, FL

Company: AARP Group
Location: Gainesville
Posted on: November 19, 2021

Job Description:

PATIENT EXPERIENCE MANAGER - GAINESVILLE, FL in Gainesville, Florida - Find opportunities for experienced workers Menu

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      • Login: Job Seekers - Employers PATIENT EXPERIENCE MANAGER - GAINESVILLE, FL Compass Group USA Gainesville, Florida Posted: October 7, 2021 - Save Job Overview Posted Date: Oct 6, 2021
        Morrison Healthcare--is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and caf--s feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices-- wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members. Job Summary Job Summary:Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures.Key Responsibilities:Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unitMaintains and supports client satisfaction at a level that ensures account retentionAdministers required client/customer surveys and responds in a timely and effective mannerMonitors and ensures compliance, progression, and follow-up of any patient satisfaction initiativesAssists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needsParticipates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)Ensures compliance with all regulatory agencies (CMS, JCAHO)Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing successMaintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districtsWorks closely with on-site management team to reach operational goalsParticipates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognizeParticipates in all Patient Experience Department learning sessions including monthly educational webinarsProvides recognition for employee when programs are implemented with successResponsible for preparation and implementation of specific development and training specific plans for patient satisfaction successCompose patient satisfaction reports as needed to management.--Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.Preferred Qualifications:HS diploma/GED--or equivalent combination of education and experience; 4 year degree preferred2-3 years in-servicing experience in customer service trainingHospitality and healthcare experience preferred3-4 years experience in service-oriented operationsGood coaching and on the job training skills requiredExcellent organizational skills and ability to multi-task essentialProficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Apply to Morrison Healthcare today!Morrison Healthcare is a member of Compass Group USAClick here to Learn More about the Compass StoryCompass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance) Associates at Morrison Healthcare are offered many fantastic benefits.
        • Medical
        • Dental
        • Vision
        • Life Insurance/ AD
        • Disability Insurance
        • Retirement Plan
        • Paid Time Off
        • Holiday Time Off (varies by site/state)
        • Associate Shopping Program
        • Health and Wellness Programs
        • Discount Marketplace
        • Identity Theft Protection
        • Pet Insurance
        • Commuter Benefits
        • Employee Assistance Program
        • Flexible Spending Accounts (FSAs) Req ID:---- 915463 Morrison Healthcare -- MICHAEL GREMBA -- SALARIED EXEMPT -- About Compass Group USA WHO WE ARE
          AS THE LEADING FOODSERVICE AND SUPPORT SERVICES COMPANY, COMPASS GROUP NORTH AMERICA IS A FAMILY OF GREAT COMPANIES BUILDING EXPERIENCES FOR ALL OF OUR CUSTOMERS. WE SERVE AWARD-WINNING RESTAURANTS, CORPORATE CAFES, HOSPITALS, SCHOOLS, ARENAS, MUSEUMS, AND MORE.EMBRACE DIVERSITYAT COMPASS GROUP, WE SERVE MORE THAN 10 MILLION MEALS A DAY. AND WHEN WE SERVE A MEAL, WE SHARE MORE THAN FOOD. WE SHARE OUR EXPERIENCES, OUR LOVE, OURSELVES. THAT'S WHY WE'RE COMMITTED TO REFLECTING THE DIVERSITY OF OUR GLOBAL CUSTOMERS, SUPPLIERS, AND ASSOCIATES . WE LEVERAGE EACH INDIVIDUAL' S ABILITIES, INTERESTS, AND PASSIONS TO CREATE A TRULY INCLUSIVE COMMUNITY THAT'S MORE THAN THE SUM OF OUR PARTS . WE SEEK AND VALUE DIFFERENCES IN PEOPLE AND USE THOSE DIFFERENCES TO RAISE EVERYONE HIGHER. BECAUSE WE ALL DO BETTER WHEN WE ALL DO BETTER.OUR VISION
          • To be a world-class provider of contract food and support services, renowned for our great people, our great service and our great results.OUR MISSION
            • Everyone in Compass is committed to consistently delivering superior service in the most efficient way,-- for the shared benefit of our customers, shareholders and associates.OUR VALUES
              • Openness, Trust and Integrity
              • Passion for Quality
              • Win through Teamwork
              • Responsibility
              • Can-DOOUR GUIDING PRINCIPLES
                • Safety, Health and Environment First
                • Delivering for Clients and Consumers
                • Developing our People and Valuing Diversity
                • Profitable Growth
                • Constant Focus on Performance and Efficiency Posted: October 7, 2021 - Save Job Apply Now First Name* Last Name* Email* Job StatsLocation:Gainesville, FloridaCountry:United StatesPostal Code:12054Date Posted:October 7, 2021 Find Jobs By Category
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Keywords: AARP Group, Gainesville , PATIENT EXPERIENCE MANAGER - GAINESVILLE, FL, Executive , Gainesville, Florida

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