PATIENT EXPERIENCE MANAGER - GAINESVILLE, FL
Company: AARP Group
Location: Gainesville
Posted on: November 19, 2021
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Job Description:
PATIENT EXPERIENCE MANAGER - GAINESVILLE, FL in Gainesville,
Florida - Find opportunities for experienced workers Menu
Morrison Healthcare--is a leading national food and nutrition
services company exclusively dedicated to serving more than 600
hospitals and healthcare systems. Morrison's hospital kitchens,
restaurants, and caf--s feature socially responsible practices and
exceptional guest experiences. The company's comprehensive Mindful
Choices-- wellness and sustainability platform includes the latest
in healthful eating and an understanding of behavioral change in
food consumption. Morrison's alignment with Partnership for a
Healthier America's (PHA) Hospital Healthy Food Initiative
positively impacts up to 41 million patients and 500 million
hospital meals annually. Morrison has been named one of Modern
Healthcare's "Top 100 Best Places to Work in Healthcare" for the
past five years, and Training Magazine's Top 125 organizations for
the past six consecutive years. The company is a division of
Compass Group and has more than 1,200 registered dietitians, 300
executive chefs, and 17,000 professional food service team members.
Job Summary Job Summary:Responsible for successfully coordinating
and directing all patient experience activities within the assigned
system. Monitors ongoing, and selectively negotiates as needed,
matters relating to system/account patient satisfaction initiatives
in order to assure highest client and customer satisfaction levels
and account retention, strong employee relations, achievement of
financial goals and future business growth plans. Must ensure that
all personnel under his/her operational influence comply with all
client, government, corporate and division policies and
procedures.Key Responsibilities:Tracks financial incentives,
penalties, and reporting as tied to patient satisfaction
performance for respective unitMaintains and supports client
satisfaction at a level that ensures account retentionAdministers
required client/customer surveys and responds in a timely and
effective mannerMonitors and ensures compliance, progression, and
follow-up of any patient satisfaction initiativesAssists in
developing, customizing, and/or monitoring a department/unit
patient satisfaction action plan to meet each account's
needsParticipates and adds value to hospital committees as
necessary (i.e. Patient Satisfaction Committee, Nursing,
Administration, HCAHPS Committee, etc.)Ensures compliance with all
regulatory agencies (CMS, JCAHO)Increases regional patient
satisfaction performance by promoting and monitoring patient
satisfaction progress and exploiting marketing successMaintains an
awareness of the patient satisfaction updates and industry
conditions including internal and external to the accounts and
districtsWorks closely with on-site management team to reach
operational goalsParticipates on monthly conference calls with
fellow Patient Experience Managers and operations management to
communicate patient experience updates, current trends, and
identify opportunities to reward and recognizeParticipates in all
Patient Experience Department learning sessions including monthly
educational webinarsProvides recognition for employee when programs
are implemented with successResponsible for preparation and
implementation of specific development and training specific plans
for patient satisfaction successCompose patient satisfaction
reports as needed to management.--Implement forms, data, and ensure
standardization for departmental patient satisfaction operations
success.Preferred Qualifications:HS diploma/GED--or equivalent
combination of education and experience; 4 year degree preferred2-3
years in-servicing experience in customer service
trainingHospitality and healthcare experience preferred3-4 years
experience in service-oriented operationsGood coaching and on the
job training skills requiredExcellent organizational skills and
ability to multi-task essentialProficient in the use of Windows
based office software including but not limited to Microsoft
Office, Word, Excel, PowerPoint and Outlook Apply to Morrison
Healthcare today!Morrison Healthcare is a member of Compass Group
USAClick here to Learn More about the Compass StoryCompass Group is
an equal opportunity employer. At Compass, we are committed to
treating all Applicants and Associates fairly based on their
abilities, achievements, and experience without regard to race,
national origin, sex, age, disability, veteran status, sexual
orientation, gender identity, or any other classification protected
by law.Qualified candidates must be able to perform the essential
functions of this position satisfactorily with or without a
reasonable accommodation. Disclaimer: this job post is not
necessarily an exhaustive list of all essential responsibilities,
skills, tasks, or requirements associated with this position. While
this is intended to be an accurate reflection of the position
posted, the Company reserves the right to modify or change the
essential functions of the job based on business necessity. *Los
Angeles applicants: Compass Group will consider for employment
qualified applicants with criminal histories in a manner consistent
with the requirements of the Los Angeles Fair Chance Initiative for
Hiring (Ban the Box ordinance) Associates at Morrison Healthcare
are offered many fantastic benefits.
AS THE LEADING FOODSERVICE AND SUPPORT SERVICES COMPANY, COMPASS
GROUP NORTH AMERICA IS A FAMILY OF GREAT COMPANIES BUILDING
EXPERIENCES FOR ALL OF OUR CUSTOMERS. WE SERVE AWARD-WINNING
RESTAURANTS, CORPORATE CAFES, HOSPITALS, SCHOOLS, ARENAS, MUSEUMS,
AND MORE.EMBRACE DIVERSITYAT COMPASS GROUP, WE SERVE MORE THAN 10
MILLION MEALS A DAY. AND WHEN WE SERVE A MEAL, WE SHARE MORE THAN
FOOD. WE SHARE OUR EXPERIENCES, OUR LOVE, OURSELVES. THAT'S WHY
WE'RE COMMITTED TO REFLECTING THE DIVERSITY OF OUR GLOBAL
CUSTOMERS, SUPPLIERS, AND ASSOCIATES . WE LEVERAGE EACH INDIVIDUAL'
S ABILITIES, INTERESTS, AND PASSIONS TO CREATE A TRULY INCLUSIVE
COMMUNITY THAT'S MORE THAN THE SUM OF OUR PARTS . WE SEEK AND VALUE
DIFFERENCES IN PEOPLE AND USE THOSE DIFFERENCES TO RAISE EVERYONE
HIGHER. BECAUSE WE ALL DO BETTER WHEN WE ALL DO BETTER.OUR VISION
Keywords: AARP Group, Gainesville , PATIENT EXPERIENCE MANAGER - GAINESVILLE, FL, Executive , Gainesville, Florida
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