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Senior Member Services Manager

Company: CPAmerica, Inc.
Location: Gainesville
Posted on: May 13, 2022

Job Description:

Position Title: Senior Member Services Manager
Department: Member Services
Reports To: Director of Services
Effective Date: Immediate opportunity
Location: This role is located in Gainesville, Florida but may be remote depending on experience.
Compensation: Salary range starting from $70K annually

About CPAmerica, Inc.
CPAmerica is a national trade association of independent CPA firms. -Our business is to support our member firms with educational and networking events, firm marketing and business development tools, and resources for practice management, staff recruiting, and development and retention that are designed to have a positive impact on the growth and profitability of member firms. -We are very successful at what we do because of who we are, a team of people who care about our members and each other. -We offer a great place to work and a career that is fun, challenging, meaningful, and part of a well-balanced life.

Wondering if you might like to join us?
--- We are looking for a creative, high performer who is service oriented and enjoys coming up with fresh ideas and solutions to help others overcome their business challenges.
--- We are team players who look beyond the way we've always done things, working independently and interactively to support our members' needs and each other's ability to get things done in a fast-paced, deadline driven environment.
--- Delivering superior member service is a core value and that sometimes means addressing member needs outside the typical 9-5 office hours.
--- Outstanding communication skills are necessary whether you are writing, speaking, presenting, or sometimes facilitating discussions. -You should like working with people because that's what we do internally and externally always remembering we are here to serve. -Self-assuredness will go a long way as we interact frequently with very high-level professionals and consultants.
--- You will be part of the strategic development process at a minimum supporting senior leadership ensuring projects are aligned with our overall objectives and at times owning your initiatives and directing others on execution.
--- This role is located in Gainesville, FL but may be remote depending on your experience.

You should be:
--- Passionate about helping others and always looking for ways to do things better.
--- Someone who enjoys working with others and sees the success of individuals as a win for all.
--- Highly motivated and organized with a deep sense of personal responsibility for delivering excellent results.
--- Adaptable, flexible and composed when things don't go as planned, and ideally inclined to be thinking of Plans B & C.

What you will do:
--- Coordinate with Business Development on member recruiting for companion program CPAConnect, our alliance of small firms and sole practitioners.
--- Help to develop and present new member orientations that communicate the association's offerings and resources. -You will also do this similarly for regular member refreshers.
--- Manage member committees to gather input on programs and relevant contents and education.
--- Develop and manage the programs and events that support CPAConnect including its annual live meeting.
--- Develop and manage programs and events that support CPA firm administration function in the firms that includes firm administrators, COOs, CFOs, HR and firm management. -Do same for the association's Large Firm Group.
--- Develop event agendas with member and team input, negotiating with and securing speakers and presenters.
--- Manage and promote 4-5 live events per year working with marketing and event managers to drive attendance, coordinate agendas with logistics, control certain aspects of budgets, and ultimately achieve highest possible event evaluations.
--- Travel to desirable locations for the 4-5 live events you will be managing on-site.
--- Monitor assigned member communications for response and assist members locating the expertise, help, support and/or resource needed.
--- Participate with Services Team in ongoing assessment, management, and development of current and future initiatives with the goal of delivering relevant, progressive programs of value to our members.

What you should have:
--- Minimum of Bachelor's degree required.
--- Five to eight years' experience in fast paced, professional environment.
--- Exceptional executive presence, including experience with high-level professionals.
--- Excellent customer service skills with a passion for helping others.
--- Tech savvy skills including experience facilitating and leading virtual meetings, specifically via Zoom.
--- Expert-level proficiency with MS Office; helpful if you have experience with Adobe and even better if you have experience with Association Management Software (AMS).
--- Professional and proactive social media presence is a must.
--- Experience in any of the following areas is desirable but not required: professional services firms, association services, events/event management

Keywords: CPAmerica, Inc., Gainesville , Senior Member Services Manager, Executive , Gainesville, Florida

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