Senior Member Services Manager
Company: CPAmerica, Inc.
Posted on: May 13, 2022
Position Title: Senior Member Services Manager
Department: Member Services
Reports To: Director of Services
Effective Date: Immediate opportunity
Location: This role is located in Gainesville, Florida but may be
remote depending on experience.
Compensation: Salary range starting from $70K annually
About CPAmerica, Inc.
CPAmerica is a national trade association of independent CPA firms.
-Our business is to support our member firms with educational and
networking events, firm marketing and business development tools,
and resources for practice management, staff recruiting, and
development and retention that are designed to have a positive
impact on the growth and profitability of member firms. -We are
very successful at what we do because of who we are, a team of
people who care about our members and each other. -We offer a great
place to work and a career that is fun, challenging, meaningful,
and part of a well-balanced life.
Wondering if you might like to join us?
--- We are looking for a creative, high performer who is service
oriented and enjoys coming up with fresh ideas and solutions to
help others overcome their business challenges.
--- We are team players who look beyond the way we've always done
things, working independently and interactively to support our
members' needs and each other's ability to get things done in a
fast-paced, deadline driven environment.
--- Delivering superior member service is a core value and that
sometimes means addressing member needs outside the typical 9-5
--- Outstanding communication skills are necessary whether you are
writing, speaking, presenting, or sometimes facilitating
discussions. -You should like working with people because that's
what we do internally and externally always remembering we are here
to serve. -Self-assuredness will go a long way as we interact
frequently with very high-level professionals and consultants.
--- You will be part of the strategic development process at a
minimum supporting senior leadership ensuring projects are aligned
with our overall objectives and at times owning your initiatives
and directing others on execution.
--- This role is located in Gainesville, FL but may be remote
depending on your experience.
You should be:
--- Passionate about helping others and always looking for ways to
do things better.
--- Someone who enjoys working with others and sees the success of
individuals as a win for all.
--- Highly motivated and organized with a deep sense of personal
responsibility for delivering excellent results.
--- Adaptable, flexible and composed when things don't go as
planned, and ideally inclined to be thinking of Plans B & C.
What you will do:
--- Coordinate with Business Development on member recruiting for
companion program CPAConnect, our alliance of small firms and sole
--- Help to develop and present new member orientations that
communicate the association's offerings and resources. -You will
also do this similarly for regular member refreshers.
--- Manage member committees to gather input on programs and
relevant contents and education.
--- Develop and manage the programs and events that support
CPAConnect including its annual live meeting.
--- Develop and manage programs and events that support CPA firm
administration function in the firms that includes firm
administrators, COOs, CFOs, HR and firm management. -Do same for
the association's Large Firm Group.
--- Develop event agendas with member and team input, negotiating
with and securing speakers and presenters.
--- Manage and promote 4-5 live events per year working with
marketing and event managers to drive attendance, coordinate
agendas with logistics, control certain aspects of budgets, and
ultimately achieve highest possible event evaluations.
--- Travel to desirable locations for the 4-5 live events you will
be managing on-site.
--- Monitor assigned member communications for response and assist
members locating the expertise, help, support and/or resource
--- Participate with Services Team in ongoing assessment,
management, and development of current and future initiatives with
the goal of delivering relevant, progressive programs of value to
What you should have:
--- Minimum of Bachelor's degree required.
--- Five to eight years' experience in fast paced, professional
--- Exceptional executive presence, including experience with
--- Excellent customer service skills with a passion for helping
--- Tech savvy skills including experience facilitating and leading
virtual meetings, specifically via Zoom.
--- Expert-level proficiency with MS Office; helpful if you have
experience with Adobe and even better if you have experience with
Association Management Software (AMS).
--- Professional and proactive social media presence is a must.
--- Experience in any of the following areas is desirable but not
required: professional services firms, association services,
Keywords: CPAmerica, Inc., Gainesville , Senior Member Services Manager, Executive , Gainesville, Florida
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