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Quality Management Specialist (2031)

Company: Lutheran Services Florida
Location: Lake City
Posted on: July 30, 2022

Job Description:

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong and communities are vibrant. LSF is looking for a talented Quality Management Specialist who wants to make an impact in the lives of children and families. Purpose & Impact: This position description describes current or former child welfares experts with data analysis and project management skills and are responsible for providing guidance to case management staff, tracking program initiatives and providing data support, quality management, and analysis to case management teams. Essential Functions:

  • Maintains effective mechanisms to promote timely problem identification and resolution to assure quality services are delivered in an effective and efficient manner
  • Assure compliance regarding current federal, state, and local laws, contracts, accreditation standards, and policies and procedures
  • Apply critical thinking to create strategies and interventions resulting in measurable increased performance metrics.
  • Provide effective support and technical assistance to Case Management teams to meet performance and strategic objectives
  • Create reports and recommendations based on analytical findings, performance outcomes, reporting requirements, etc.
  • As requested, respond to the data and project management needs of the Regional Director and Case Management Supervisors
  • Leads the tracking of critical operational, contractual, and statutory compliance such as Master Trust, accreditation maintenance, re-accreditation activities, weekly and monthly contract reports and requirements.
  • Develops and monitors manual and automated tracking systems associated with operational and contract requirements in collaboration with other data management and technology services
  • Assist in analyzing outcome data and preparation of reports for submission to the CEO, management team, CBC, and community groups as necessary.
  • Provide technical assistance and support for the preparation and results of external monitoring's (ie., Department of Children and Families, Medicaid, ASFA, Title IV-E, etc.) Other Functions:
    • Participate in training and development activities as required.
    • Participate on local and statewide teams related to position responsibilities
    • Perform other duties as assigned. Physical Requirements:
      • Must have high level of energy, be adaptable to irregular hours and travel as needed.
      • Ability to sit at desk for long periods of time and tolerate extended periods of data entry. Education: Bachelor s degree from an accredited university in the areas of psychology, social work, or related human service field required. Master s Degree preferred; Child Welfare Certification preferred. Experience: Minimum of three years of Florida child welfare experience is preferred as well as experience working in Florida Safe Families Network (FSFN) Integrated Child Welfare Information System. Supervisory experience preferred. Skills: Possess knowledge of statutes, contract terms, data analysis, and performance standards. Ability to analyze data and trends, apply that information to accepted standards, and create written reports and presentations. Must be detail-oriented, with excellent verbal and written communication skills. Computer experience in a Windows environment, Microsoft Office (Excel, WORD, POWERPOINT), ability to learn and utilize other software programs (such as FSFN and CoBRIS). Ability to apply data tables to charts, trend reports, and other data analysis tracking systems. Other:
        • Must demonstrate sensitivity to our service population s cultural and socioeconomic characteristics and needs.
        • Must maintain an appropriate and valid state driver s license and meet state criminal background check requirements. Why work for LSF? LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. Amazing benefits package including:
          • Medical, Dental and Vision
          • Teledoc (24/7 online access to Doctors)
          • Employee Assistance Program (EAP)
          • Employer paid life insurance (1X salary)
          • 13 paid holidays + 1 floating holiday
          • Generous PTO policy (starting at 16 working days a year)
          • 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
          • Tuition reimbursement Lutheran Services Florida embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.

Keywords: Lutheran Services Florida, Gainesville , Quality Management Specialist (2031), Executive , Lake City, Florida

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