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Assistant General Manager

Company: Holiday Inn & Suites Lake City, FL
Location: Gainesville
Posted on: January 21, 2023

Job Description:

Overview

The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Responsibilities


-Tour the operating departments daily, making adjustments as needed via department heads.
-Participate in weekly staff meetings, including on-going weekly training sessions.
-Meet all financial review dates and corporate directed programs in a timely fashion.
-Participate in the monthly financial review with department heads.
-Ensure that all department heads maintain budgeted productivity levels.
-Develop managers for future advancement through brand training.
-Participate in required M.O.D. coverage as scheduled.
-Ensure that training in service standards is taking place in each department in accordance with IHG brand standards.
-Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
-Inspect rooms daily with both the Housekeeping Manager and Property Engineer.
-Ensure complete processing of invoices daily by using the A/P process.
-Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
-Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
-Prepare and conduct all interviews and follow company hiring procedures. Ensure that all managers are in compliance with company standards in their interviewing and hiring procedures for departmental staff.
-Motivate, coach, counsel and discipline all management personnel according to company S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
-Perform any other duties as requested by the General Manager or COO.
-Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
-Be in the public areas during peak times, greeting guests and offering assistance as needed.
-Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
-Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.

Keywords: Holiday Inn & Suites Lake City, FL, Gainesville , Assistant General Manager, Executive , Gainesville, Florida

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