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Assistant General Manager

Company: Holiday Inn & Suites Lake City, FL
Location: Gainesville
Posted on: January 21, 2023

Job Description:


The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.


-Tour the operating departments daily, making adjustments as needed via department heads.
-Participate in weekly staff meetings, including on-going weekly training sessions.
-Meet all financial review dates and corporate directed programs in a timely fashion.
-Participate in the monthly financial review with department heads.
-Ensure that all department heads maintain budgeted productivity levels.
-Develop managers for future advancement through brand training.
-Participate in required M.O.D. coverage as scheduled.
-Ensure that training in service standards is taking place in each department in accordance with IHG brand standards.
-Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
-Inspect rooms daily with both the Housekeeping Manager and Property Engineer.
-Ensure complete processing of invoices daily by using the A/P process.
-Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
-Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
-Prepare and conduct all interviews and follow company hiring procedures. Ensure that all managers are in compliance with company standards in their interviewing and hiring procedures for departmental staff.
-Motivate, coach, counsel and discipline all management personnel according to company S.O.P.'s and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps.
-Perform any other duties as requested by the General Manager or COO.
-Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
-Be in the public areas during peak times, greeting guests and offering assistance as needed.
-Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.
-Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.

Keywords: Holiday Inn & Suites Lake City, FL, Gainesville , Assistant General Manager, Executive , Gainesville, Florida

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