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OPS Clinical Service Representative - Department of Pediatrics

Company: Shands Jacksonville
Location: Gainesville
Posted on: March 22, 2020

Job Description:

OPS Clinical Service Representative - Department of Pediatrics Job no: Work type: Temp Full-Time Location: Main Campus (Gainesville, FL) Categories: Administrative/Professional, Health Profession, Office/Clerical Department: - MD-PEDIATRICS Classification Title:OPS Clinical Service Representative I Job Description: The Department of Pediatrics is seeking full-time OPS Clinical Service Representatives/OPS Access Center Coordinators to deliver excellent patient centered service while providing information regarding services to patients, hospital, staff and community health care providers in a high volume call center environment. Primarily, the incumbent performs a variety of clerical tasks including answering a multi-line phone system, maintaining patient medical records, scheduling appointments, monitoring Epic messages, monitoring faxes, and other duties assigned by management in the Department of Pediatrics. - Clinical Service Support: Provides medical documentation to obtain insurance authorizations for procedures and Pediatric medications, as needed. The incumbent will assist with handling follow-ups with insurance companies to make sure prior authorizations are being worked on and will keep patients informed on the status. This role will inquire about patient's co-pay, inform patients on the progress or potential problems with getting PA approval. This position is also responsible for communicating with a provider if there are issues with obtaining authorizations and is expected to state a clear reason why the patient PA's request was not successful. - Administrative Support: Screens and triage all correspondence (mail, telephone, electronic, etc.) for the Division Chief, under the supervision of the Administrative Specialist II, independently responding to items of non-technical nature. Processes requests for deposition from law offices and/or government entities. Assist with tracking administrative leave for faculty and clinic staff, coordinating travel for faculty and clinical staff, and processing travel authorizations and expense reports. The incumbent will also schedule meetings, including securing conference rooms and confirming attendees. - Customer Service: Answers a multi-line phone system in the SuperPac, document patient-related messages in the electronic medical record and send to appropriate medical professional for follow up. Schedule routine outpatient clinic appointments. Update patient electronic medical record, including demographics, insurance, and provider information. Provide direct, real-time phone triage, patient services and problem-resolution including registration and scheduling, with an emphasis on timely, seamless, patient-centered service. Perform scheduling/registration interview to facilitate scheduling for new/return patient appointments. Update information in GE/IDX, Epic or other systems as outline in clinic-specific protocols. Maintain a working knowledge of UF, UFP and Shands policies, ENT specialty triage and scheduling protocols for multiple providers. - Medical Records Maintenance: Scans paper medical records into patient electronic medical record. Processes requests for medical records that require payment. Acts as a backup to other office personnel, as needed. Performs additional clerical duties and projects as assigned by the supervisor. - Miscellaneous: Acts as a backup to other office personnel, as needed. Performs additional clerical duties and projects as assigned by the supervisor Expected Salary: $13.00 to $15.00 per hour; commensurate within this range based on qualification and experience Minimum Requirements:High school diploma or equivalent and one year of relevant office experience. Appropriate college coursework or vocational/technical training may substitute an equivalent rate for the required experience. Preferred Qualifications: * One year of relevant experience * Medical office experience * Experience in a medical call center * Excellent written and verbal communication skills * Excellent interpersonal, customer service Special Instructions to Applicants To be considered for this position, please include a cover letter, resume, and three professional references with your online application. This requisition will be used to fill multiple positions. Application must be submitted by 11:55 p.m. (ET) of the posting end date. Health Assessment Required:No Advertised: 02 Jan 2020 Eastern Standard Time Applications close: 31 Mar 2020 Eastern Daylight Time

Keywords: Shands Jacksonville, Gainesville , OPS Clinical Service Representative - Department of Pediatrics, Healthcare , Gainesville, Florida

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