Care Coordinator
Company: North Florida Pediatrics
Location: Jacksonville
Posted on: February 27, 2026
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Job Description:
Job Description Job Description Job Description: Care
Coordinator Position Identification Job Title: Care Coordinator
Department: Nursing Reports To: Care Coordination Manager and
Regional Operations Manager Supervisory Responsibilities: None,
unless assigned by the Care Coordination Manager Level of Access:
Level II Job Summary At North Florida Pediatrics, our patients and
their parents are our number one priority. Care Coordinators will
provide and facilitate clear and timely communication to patients
with medication questions and physician authorized prescription
refills, referral processing, and updating patients with lab and
test results at the request of the clinician. Care coordinators
will also operate as back up to the floor nursing staff assisting
in covering lunches, breaks, and call offs at the instruction of
the Care Coordination Manager or Chief Medical Officer. Other
responsibilities include escorting the patient and parent to the
assigned room, taking accurate vitals, uploading medical history
and vitals into the EHR, provide vaccines to the pediatric patients
according to the standard put in place by the Chief Medical Officer
and the American Academy of Pediatrics, running basic tests/swabs
if needed, and provide excellent bedside manner. Leads will also be
given special tasks assigned by their manager. Essential Job
Functions Assist Physicians in quick and effective communication
with the patients. Completes assignments, tasks and reports
assigned to them in a timely manner. Answers patient questions
about care plan and medications. Put in medication refills with
patients preferred pharmacy at the request of the physician. Assist
NFP with medical special reports assigned by the manager. Assists
the nurse staff on lunch and break coverage as well as call offs
and vacations. Collects medical history updating the patient chart
as needed. Prepare and conduct vaccination schedules based on the
recommendation of the American Academy of Pediatrics. Coordinate
with other nursing and front desk staff to ensure patient flow with
scheduled and walk in appointments. Conducts in office testing as
requested by the physician. (Strep, COVID, Flu, RSV, urinalysis,
hemoglobin, vision, hearing, occasional bloodwork and PKUs)
Assessing a child's needs and providing initial care. Identifying
changes in children's symptoms and intervening in emergency
situations. Keeping track of clinical supplies and reporting
supplies that need reordered. Works collaboratively with other
employees to promote the best care of the patient and efficient
workflow Dealing with the anxieties and demands of parents and
helping families to deal with their child's illness or injury.
Provides excellent customer service to all patients, family
members/care givers, and other employees Performs other duties as
assigned. Knowledge, Skills, and Abilities Working knowledge of
Office 365 (Word, Excel, Outlook, Teams). Working knowledge of
commonly prescribed medications. Working knowledge of nursing
duties expected in an outpatient clinic environment. Knowledge of
current HIPAA regulations regarding PHI. Working knowledge of
medical terminology in a pediatric setting. Experience in
preforming in office testing as requested by the physician.
Knowledge of pediatrics vaccination schedule. Ability to take a
manual blood pressure Basic skill in daily office equipment uses
(Phone Directories, Fax Machines, and Printers) Basic computer and
computer software knowledge using Windows 10 or greater. Dependable
and punctual with working hours and assigned tasks. Excellent
customer service both in person and over the phone. Good
communication skills both written and verbal. Ability to work in a
fast passed, ever changing clinic environment. Effective task
prioritization and multitasking skills. Education and Experience
Required : High School Diploma or GED Required : Certified Medical
Assistant Certificate from an accredited course or program.
Required : Active BLS/ACLS Required : 3 years of outpatient nursing
experience Required : 3 years of vaccination administration
Required : 2 years of phone triage and EHR use. Preferred : 2 years
of calling in prescriptions to the pharmacy at the request of the
physician. Preferred : College classwork in nursing or other
related fields. Physical Requirements Travel: Must have reliable
transportation to work and be able to travel if needed within the
region to other offices. Seeing : Must be able to see well enough
to read emails, documents, reports, etc. Hearing: Must be able to
hear well enough to communicate with other staff, clients, vendors,
etc. Must be able to hear well enough to assess blood pressure
manually using a stethoscope Standing/Walking : Must be able to
move about the office for prolonged periods of time, including up
and down stairs Climbing/stooping/kneeling : Must be able to stoop
or kneel to pick up items, assist parents and children in
performing necessary tasks (removing shoes, stepping onto the
scale, assuming the correct position for height assessment, etc).
Lifting/pulling/pushing : Must be able to lift up to 50 pounds
Touching/grasping/feeling : Must be able to type and perform
technical tasks Working Conditions: Normal working conditions
absent extreme factors Note: The statements herein are intended to
describe the general natures and level of work being performed but
are not to be seen as a complete list of responsibilities, duties,
and skills required of personnel so classified. Also, they do not
establish a contract for employment and are subject to change at
the discretion of the employer.
Keywords: North Florida Pediatrics, Gainesville , Care Coordinator, Healthcare , Jacksonville, Florida
