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Shula's Steakhouse Host/Hostess

Company: Benchmark Hospitality
Location: Gainesville
Posted on: December 4, 2019

Job Description:

Benchmark's company culture is central to our management philosophy. The company's stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

The Hilton University of Florida Conference Center, located on southwest corner of the University of Florida campus, combines a host of upscale and market-leading attributes unparalleled in the Gainesville area. The hotel is newly renovated and features superior International Association of Conference Centers (IACC) accredited meeting space, award-winning dining, spacious guest rooms and exceptional hospitality presented in an upscale contemporary interior design and ambiance. The Hilton UF offers guests the perfect environment for work, play or both. We foster a creative and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and are committed to "being the difference" by creating memorable experiences in the lives of all we serve. Your role will be integral to the success of our property. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with DH&R. We strive to cultivate and maintain a team environment where every team member is working together to provide exceptional service to every guest, every time by not only meeting their expectations, but exceeding them! Our team members are proud to work here! The Host/ess is responsible for greeting and proper seating of guests as they enter the restaurant. S/he will be responsible for creating an excellent first impression as well as ensuring timely and appropriate seating of guests. The Host/ess will assist in maintaining the Hotel Standards.

Job Description:

* Plans and coordinates timely seating of guests
* Greets incoming guests
* Takes reservations in person and over the phone, using professional language at all times
* Responsible for hanging guests coats, purses, etc.
* Cleans and resets tables as needed
* Provides guests with high chairs, booster seats, etc.
* Ensures guests are comfortable and welcome if required to wait
* Maintains cleanliness of podium areas
* Answers restaurant telephone, responding to guests' questions in a professional manner
* Escorts every guest to table, hands out menus and ensures table(s) are properly set up
* Maximizes the seating of the restaurant
* Attends mandatory monthly department meetings appropriate resort and division meetings
* Assists servers, bussers with refilling beverages and/or clearing tables
* Schedules dining room reservations
* Notifies servers of guests' special requests, events, etc.
* Completes all assigned side-work, obtaining manager's signature when complete
* Informs server of any potential guest issues
* Familiarizes him/herself with menu
* Answers questions and/or makes recommendations on menus as needed
* Assists servers with monitoring assigned tables for customer satisfaction, quality and additional service
* Provides general resort information for guests
* Offers warm and sincere welcome/farewell
* including use of guest name & good eye contact with each guest
* Maintains an up to date working knowledge of all resort amenities as well as any special events
* Interacts with resort staff in a professional manner, assisting other departments with necessary information
* Up sells other resort services and amenities to guests
* Addresses any guest issue promptly and with concern
* Offers guests assistance resort directions, activity suggestions, etc.
* Provides assistance to restaurant staff as needed
* Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
* Acts with responsibility towards all company property, supplies and equipment.
* Maintains a professional appearance.
* Remains alert, courteous and helpful to the guests and colleagues at all times.

Keywords: Benchmark Hospitality, Gainesville , Shula's Steakhouse Host/Hostess, Hospitality & Tourism , Gainesville, Florida

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