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Tier 1 Customer Service Support Technician

Company: Digital Intelligence Systems, LLC
Location: Gainesville
Posted on: August 30, 2020

Job Description:

Job Title Tier 1 Customer Service Support Technician Job Location Gainesville, Florida ndash 32609 (Remote work until COVID measures) Job Duration 10 months with high possibility of extension) Job Overview Job Requirements 1 to 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solvingtroubleshooting skills. Associate's or Bachelorrsquos Degree, or technical institute degreecertificate in Computer Science, Information Systems, or related field. Or equivalent work experience. Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems.

Keywords: Digital Intelligence Systems, LLC, Gainesville , Tier 1 Customer Service Support Technician, Hospitality & Tourism , Gainesville, Florida

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