Tier 1 Customer Service Support Technician
Company: Digital Intelligence Systems, LLC
Location: Gainesville
Posted on: August 30, 2020
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Job Description:
Job Title Tier 1 Customer Service Support Technician Job
Location Gainesville, Florida ndash 32609 (Remote work until COVID
measures) Job Duration 10 months with high possibility of
extension) Job Overview Job Requirements 1 to 2 years of IT work
experience in computer systems or support with demonstrated working
knowledge of basic hardware and software products and problem
solvingtroubleshooting skills. Associate's or Bachelorrsquos
Degree, or technical institute degreecertificate in Computer
Science, Information Systems, or related field. Or equivalent work
experience. Responsible for Tier I software and hardware support.
Diagnoses and resolves problems using documented procedures and
checklists in the performance of most responsibilities. Enters call
data into a tracking system. Escalates problems to higher level
technical support professionals when necessary. Assists in the
resolution of application, hardware and software problems.
Keywords: Digital Intelligence Systems, LLC, Gainesville , Tier 1 Customer Service Support Technician, Hospitality & Tourism , Gainesville, Florida
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