Inbound Customer Service Agent - Work-from-Home

Company: OneTouch Direct
Location: Gainesville
Posted on: April 10, 2021

Job Description:

• Guaranteed hourly base pay + Bonus!! ***
  
  About Us
  
  At OneTouch Direct (OTD), we do things differently. We provide a fun, high energy, culture-focused environment where we recognize our top performing employees for their hard work. Our company started as a small team with a desire to blend creative marketing with contact center expertise in order to provide solutions that enable our clients to build a stronger brand identity and boost sales. Since our inception, OTD has grown to be a preeminent provider of global contact center solutions.
  
  We understand the importance of keeping the world connected and we take pride in playing our part during this time of uncertainty. We are looking for energetic people to join our amazing team and start earning great pay with unlimited commissions, benefits and more!
  
  Responsibilities
  

• Ensure high levels of customer satisfaction through excellent service and expertise
• Assess customers needs and provide assistance
  • Handle customer inquiries, identify eligibility & provide appropriate solutions within guidelines
  • Follow up with customers to ensure their issues are resolved
  • Accurately document all relevant customer information
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
    
    Requirements
    
    MINIMUM REQUIREMENTS
    
    • Must live in Florida
    • Customer Service experience preferred
    • Solid communication and interpersonal skills
    • A friendly and energetic personality with customer service focus
    • Availability to work flexible shifts
    • High school degree
      
      Knowledge, Skills & Abilities
      
      • Experience handling inbound and outbound calls
      • Computer skills including navigating multiple tabs, windows and systems
      • Basic typing skills
      • Strong communication and written skills
      • Comfortable empathizing and remaining patient with customers
        
        Work-From-Home TECHNOLOGY REQUIREMENTS
        
        • Laptop / Desktop with camera for video conference capabilities (MAC Computers and Chromebook are NOT supported)
        • Computer must have Windows 10
        • Minimum Internet Speed 50 Mbps Download / 10 Mbps upload
        • Smart Phone
        • Power surge protector
        • Keyboard & mouse
        • Headset Corded (not wireless) USB headset with noise-cancelling microphone is necessary
          
          Benefits
          
          WHAT YOU'LL GET
          
          • Full time. 40 hours per week schedule with overtime opportunities!
          • Great pay. Hourly base salary + bonus opportunity!
          • Job stability. We're experts in the industry and have 22 years' experience.
          • Training. Extensive paid product and training!
          • Benefits. Medical insurance partly paid by the company + dental & vision, life insurance available.
          • Teamwork. We believe in teamwork and having fun together while we work, with frequent contests and recognition events!
          • Employee Referral Program. Earn money for referring your friends!
            
            Guaranteed Competitive Base Salary + Bonus Opportunity!!

Keywords: OneTouch Direct, Gainesville , Inbound Customer Service Agent - Work-from-Home, Hospitality & Tourism , Gainesville, Florida