Inbound Billing - Customer Service Representative (Work from Home, Florida)
Company: OptimumCX Customer Experience Solutions
Posted on: January 10, 2022
You must be a resident of Florida to be considered.
Compensation: $12 - $14.50 an hour, depending on performance.
This exciting work at home job is a direct hire opportunity with
OptimumCX LLC. Please pay close attention to the technology and
environment requirements for this position. The ideal candidate for
this exciting work from home opportunity will demonstrate extensive
knowledge in professional customer service and have excellent
written and verbal communication skills. Billing specialists will
be participating in paid, virtual training from home. In this role,
the billing specialist should be disciplined and strongly
self-motivated to take great care of the customers and resolve
The primary role of the Inbound Billing Specialist is supporting
our account is to handle a high volume of calls in a professional
and courteous manner. Calls come from a variety of sources and
customers from across the United States. Our primary calls consist
- Billing: Customer calls consist of a variety of questions
regarding their current products and if they have coverage. Agents
will utilize the systems available to access and determine if the
customer is current on their coverage, if their credit card is
updated, if they are an ACH or Echeck customer to verify if we have
received their payments. Agents are expected to review the account,
answer the customers questions.
- Customer Service: Customer calls consist of general questions
regarding their current products, coverage amounts, differences
between their products. Agents are expected to review the account
and answer the customers questions.
- Must be at least 18 years of age
- Must have a HS Diploma/GED
- Must reside in the state of Florida
- Must be able to pass a background check
- A quiet workspace, ergonomic chair and desk
- Reliable internet connection with a minimum of 50 Mbps
download/15 Mbps upload speed
- Must be able to type a minimum of 25 WPM
- Strong Work Ethic
- Professional Demeanor
- Computer Skills
- Detail Oriented
- Strong communication skills both verbal and written
- Technology Requirements: All Applicants must have their own
computer equipment. Below are the necessary computer requirements.
Please do not apply unless all requirements have been met.
- Windows 10 Pro
- Intel Skylake i3 (2015) or AMD Zen Ryzen (2017) or better
- 8 GB RAM or better
- Two or more monitors
- Ergonomic keyboard and mouse
- Headset- Must have noise cancelation and a mute button.
- Direct Ethernet connection
- Consistent 50/10 Mbps Internet connection
- Full time work hours
- Paid training
- Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85%
of our current managers have been promoted into their current
- Benefits offered after completion of 60 consecutive
- PTO Accruals after required waiting period
Keywords: OptimumCX Customer Experience Solutions, Gainesville , Inbound Billing - Customer Service Representative (Work from Home, Florida), Hospitality & Tourism , Gainesville, Florida
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