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Inbound Billing - Customer Service Representative (Work from Home, Florida)

Company: OptimumCX Customer Experience Solutions
Location: Gainesville
Posted on: January 10, 2022

Job Description:

You must be a resident of Florida to be considered. Compensation: $12 - $14.50 an hour, depending on performance.

This exciting work at home job is a direct hire opportunity with OptimumCX LLC. Please pay close attention to the technology and environment requirements for this position. The ideal candidate for this exciting work from home opportunity will demonstrate extensive knowledge in professional customer service and have excellent written and verbal communication skills. Billing specialists will be participating in paid, virtual training from home. In this role, the billing specialist should be disciplined and strongly self-motivated to take great care of the customers and resolve their needs.

The primary role of the Inbound Billing Specialist is supporting our account is to handle a high volume of calls in a professional and courteous manner. Calls come from a variety of sources and customers from across the United States. Our primary calls consist of:

  • Billing: Customer calls consist of a variety of questions regarding their current products and if they have coverage. Agents will utilize the systems available to access and determine if the customer is current on their coverage, if their credit card is updated, if they are an ACH or Echeck customer to verify if we have received their payments. Agents are expected to review the account, answer the customers questions.
  • Customer Service: Customer calls consist of general questions regarding their current products, coverage amounts, differences between their products. Agents are expected to review the account and answer the customers questions.

    • Must be at least 18 years of age
    • Must have a HS Diploma/GED
    • Must reside in the state of Florida
    • Must be able to pass a background check
    • A quiet workspace, ergonomic chair and desk
    • Reliable internet connection with a minimum of 50 Mbps download/15 Mbps upload speed
    • Must be able to type a minimum of 25 WPM
    • Self-motivated/Self-disciplined
    • Strong Work Ethic
    • Professional Demeanor
    • Computer Skills
    • Detail Oriented
    • Strong communication skills both verbal and written
    • Technology Requirements: All Applicants must have their own computer equipment. Below are the necessary computer requirements. Please do not apply unless all requirements have been met.
    • Windows 10 Pro
    • Intel Skylake i3 (2015) or AMD Zen Ryzen (2017) or better processor
    • 8 GB RAM or better
    • Two or more monitors
    • Ergonomic keyboard and mouse
    • Webcam
    • Headset- Must have noise cancelation and a mute button.
    • Direct Ethernet connection
    • Consistent 50/10 Mbps Internet connection

      • Full time work hours
      • Paid training
      • Advancement/career opportunities (WE PROMOTE FROM WITHIN) 85% of our current managers have been promoted into their current positions
      • Benefits offered after completion of 60 consecutive workdays
      • PTO Accruals after required waiting period

Keywords: OptimumCX Customer Experience Solutions, Gainesville , Inbound Billing - Customer Service Representative (Work from Home, Florida), Hospitality & Tourism , Gainesville, Florida

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