Customer Service Representative

Company: Volt
Location: Gainesville
Posted on: November 15, 2023

Job Description:

Volt is immediately hiring Customer Service Representative in Gainesville, FL 32607

As a Customer Service Representative, you will:

• Answers inquiries from customers and clients and documents interaction within Brightree database.
• Represents Continuum to internal and external customers and clients to assure a high level of customer/client satisfaction.
• Maintains customer/patient information in accordance with HIPAA, PHI and regulatory requirements.
• Plans and implements office systems, filing systems and manages customers, clients and sales orders in Brightree.
• Inputs prescriptions (e.g. CMNs) in Brightree and is responsible to obtain hospital's approval/signature.
• Generates new patient accounts for new referrals in Brightree and is responsible to obtain hospital's approval/signature.
• Compares patient requests against signed prescription and obtains updated prescription from customer if necessary.
• Generates sales orders in Brightree for wound care supplies and ships wound care supplies to patients.
• Follows up on delivery information and updates Brightree as appropriate.
• Maintains thorough and accurate records of work performed.
• Maintains knowledge of and adheres to processes, policies and procedures.
• Escalates issues as necessary for guidance from others.
• Maintain a positive working relationship with vendors, sales representatives, and patients.
• Processes customer orders submitted via multiple channels, including phone, fax, and email.
• Completes administrative functions to support order processing.
• Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
• Makes welcome / introductory calls for new patient referrals.
• Collects and communicates Patient and VAD coordinator feedback to Supervisors.
• Advocates on behalf of the patient to obtain insurance authorizations and re-authorizations as needed.
• Opens cases on behalf of the patient with insurance companies, follows up to secure appropriate forms and scans documents into Brightree.
• Maintains a working knowledge of all CSR processes and procedures.
  Schedule: 8:30 AM - 5:00 PM
  
  This is a Full Time, Contract opportunity.
  
  Pay Rate:? $15.88 - 16.88 per hour.
  
  *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
  
  Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
  
  Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
  
  Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please click here or call (866) -898-0005. Please indicate the specifics of the assistance needed.
  
  Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b.
  
  The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
  
  Job ID : 404386

Keywords: Volt, Gainesville , Customer Service Representative, Hospitality & Tourism , Gainesville, Florida