Customer Service Representative
Company: CONDUENT
Location: Winter Garden
Posted on: May 3, 2024
Job Description:
About Conduent: Through our dedicated associates, Conduent
delivers mission-critical services and solutions on behalf of
Fortune 100 companies and over 500 governments - creating
exceptional outcomes for our clients and the millions of people who
count on them. You have an opportunity to personally thrive, make a
difference and be part of a culture where individuality is noticed
and valued every day. Job Description:Customer Service
RepresentativeOnsite Ocoee, FL Hourly rate $16.00 per hour for 1st
90 days. What you get:
- Full-time Employment with Benefits day one including paid
Holidays.
- Base pay of $14.50 after 90 days with opportunity to make up to
$19.50 on incentive plan
- Paid Training
- WEEKENDS OFF
- Great Work EnvironmentRequirements:
- Must be at least 18 years of age or older.
- Must have a High School Diploma, or equivalent.
- Must be able to submit to a background check and drug
test.
- Must be able to work an 8 hour shift between 7 am- 7 pm (last
call) Mon- Fri.Summary:As a call center representative, you will be
supporting our client's customers as a first point of contact. In
this role, you will be responsible for answering calls, providing
product information, and help the customer by being informative,
empathetic, and eager to quickly solve a customer's problem. Must
be willing to listen, learn, and resolve any customer inquiry. What
you will be doing:
- Respond to all tolling and/or administration related customer
inquiries by utilizing information learned during training and
leveraging resources available through people, customer records,
and knowledge management systems.
- Identify customer needs to ensure the customer is provided
complete and accurate information.
- Process required transactions via mainframe or web-based
applications.
- Submit research requests in a concise yet accurate manner.
- Maintain a thorough knowledge of the company and client
programs, policies, and technology.
- Communicate effectively in a warm and empathetic manner.
- Adhere to confidentiality requirements and laws to ensure
information is disseminated only to authorized individuals.
- Provide support to other positions/operations in cases during
heavy workloads or absences.People who succeed in this role have:
- The ability to convey complex information in clear and concise
terms to ensure customer understanding.
- Strong work ethic.
- Effective and accurate written and verbal communication
skills.
- Effective problem-solving skills.
- Customer Service Experience.
- Can navigate multiple applications and research solutions with
ease
- Love helping people and guiding them to the best solution for
their issue
- Are excited by innovative technology
- Provide calm conflict resolution and problem solving for
frustrated customers
- Can work in a structured environment for the duration of your
allotted, full-time schedule taking high-volume calls from
customers
- Can commit to 100% attendance for three to five weeks of paid
training Join a rapidly growing organization that can support your
career goals Apply Today! Pay Transparency Laws in some locations
require disclosure of compensation and/or benefits-related
information. For this position, actual salaries will vary and may
be above or below the range based on various factors including but
not limited to location, experience, and performance. In addition
to base pay, this position, based on business need, may be eligible
for a bonus or incentive. In addition, Conduent provides a variety
of benefits to employees including health insurance coverage,
voluntary dental and vision programs, life and disability
insurance, a retirement savings plan, paid holidays, and paid time
off (PTO) or vacation and/or sick time. The estimated pay for this
role is $14.50 per hour. Closing:Conduent is an Equal Opportunity
Employer and considers applicants for all positions without regard
to race, color, creed, religion, ancestry, national origin, age,
gender identity, gender expression, sex/gender, marital status,
sexual orientation, physical or mental disability, medical
condition, use of a guide dog or service animal, military/veteran
status, citizenship status, basis of genetic information, or any
other group protected by law. People with disabilities who need a
reasonable accommodation to apply for or compete for employment
with Conduent may request such accommodation(s) by clicking on the
following link, completing the accommodation request form, and
submitting the request by using the "Submit" button at the bottom
of the form. For those using Google Chrome or Mozilla Firefox
please download the form first: click here to access or download
the form. You may also click here to access Conduent's ADAAA
Accommodation Policy. At Conduent, we value the health and safety
of our associates, their families and our community. Under our
current protocols, we do not require vaccination against COVID for
most of our US jobs, but may require you to provide your COVID
vaccination status, where legally permissible.
Keywords: CONDUENT, Gainesville , Customer Service Representative, Hospitality & Tourism , Winter Garden, Florida
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