General Manager
Company: Mellow Mushroom Southside
Location: Jacksonville
Posted on: February 14, 2026
|
|
|
Job Description:
Job Description Job Description General Manager Salary range
$60,000-$85,000 based on experience and profit-sharing bonus. The
General Manager (GM) is responsible and accountable for all
restaurant activities and assumes complete responsibility for the
restaurant as necessary. The GM works to ensure that all activities
are consistent with and supportive of the restaurants business
plan. The GM ensures all employees are performing their job
responsibilities and meeting expectations in all areas of their job
descriptions. ESSENTIAL FUNCTIONS Total Customer Satisfaction
Consistently provide a quality product and customer service
experience that delivers total customer satisfaction. Modes and
create an environment in which the customer is always right; ensure
a positive customer service experience. Respond positively and
quickly to customer concerns. Correct potential problems before
they affect customers. Hire high quality people who demonstrate and
ensure consistent customer satisfaction. Ensure all employees are
trained, motivated and empowered to deliver total customer
satisfaction. Evaluate each employees ability to maintain high
levels of customer satisfaction. Maintain restaurant at the level
necessary to meet or exceed the company standards for Quality,
Service and Cleanliness (QSC). Utilize labor effectively to meet
budgets while ensuring high quality of QSC. Training and
Development. Continuously improve the skills, knowledge and morale
of all employees. Treat employees with dignity and respect; Create
an environment where the entire team does the same. Effectively
utilize all training programs from new employee orientation, up to
and including management training classes. Prepare qualified
employees for promotion to the next position. Continually develop
adequate numbers of shift leaders to meet the objective of the
business plan. Evaluate each employees performance based on clearly
communicated standards and expectations. Hold the employees
accountable for performance. Make tough decisions regarding
performance related issues; Confront poor performance. Effective
Business Management. Maximize financial performance and profit.
Develop and execute the business plan (key elements include: fiscal
responsibilities, manpower planning and local restaurant marketing)
for the restaurant. Achieve results by planning, communicating,
delegating and following up. Execute company wide marketing
programs; Initiate programs on time, correctly and with minimal
direction. Identify and develop local restaurant marketing
strategies to maximize sales. Appropriate and Fair Business
Practices. Ensure business and personnel practices are within the
law and consistent with policies and procedures. Serve as a role
model and set a positive example for the entire team in all aspects
of business and personnel management. Enforce all labor laws
(federal, state and local). Follow procedures for safety and
security of employees, customers and company assets (building,
cash, equipment, supplies). Uphold company food safety, food
handling and sanitation requirements, to ensure health and safety
of customers and employees. Minimum Qualifications Be 21 years of
age or older High School diploma or equivalent. College Degree
preferable. Three or more years of front-of-the-house operations
and/or experience as an assistant manager in the service industry
Must have at least one year of beer, wine, and liquor experience
Able to understand and speak using the predominant language(s) of
guests Excellent basic mathematical skills Able to handle money and
operate a point-of-sale system Able to work in a standing position
for long periods of time (up to 5 hours) Able to reach, bend, stoop
and frequently lift up to 50 pounds Stamina and availability to
work 50 to 55 hours per week Able to work flexible hours necessary
to manage and operate restaurant effectively Must have reliable
transportation; valid drivers license and proof of insurance Must
have a reliable method of communication with employees and
accessible 24/7
Keywords: Mellow Mushroom Southside, Gainesville , General Manager, Hospitality & Tourism , Jacksonville, Florida
