Company: Meridian Behavioral Healthcare, Inc.
Posted on: March 21, 2020
The IT Technician is responsible for installation, maintenance,
troubleshooting and repair work on all computer related equipment,
to include laptops, desktops, printers, communications equipment
(digital and IP phones), tablets, smart phones, and LAN wiring. The
IT Technician is also responsible for the installation,
configuration and troubleshooting of approved software applications
and systems. This position requires a dedicated focus to providing
excellence in customer service. The position reports directly to
the Information Technology Lead Technician. The IT Technician works
effectively in conjunction with ITIS staff, vendors, suppliers, and
Meridian Staff to resolve issues. The IT Technician provides Tier1
support to our customer (the end user) remotely or in person as
appropriate. The IT Technician is expected to provide outstanding
customer service. Minimum Qualifications In order to be successful
in this job, qualified candidates should have the following skills,
experience, and credentials In depth knowledge of microcomputer
architecture, Windows operating systems, and Microsoft Office
software packages. Knowledge of infrastructure cabling, including
fiber optic data, copper data, and voice cabling. Must be able to
function effectively independently and in a team environment.
Strong written, verbal, and interpersonal skills. Excellent
customer service skills. Education High school diploma or GED with
experience in a large scale IT environment. Associates degree,
CompTIA or other professional certifications a plus. Driver
Requirement Must have a current Florida Driver s License with a
clean driving record while meeting company insurance requirements
Essential DutiesResponsibilities Monitor and maintain IT assets.
Work with ticketing system to track and document customer needs.
Generate meaningful documentation of procedure and processes.
Troubleshoot and repair connectivity issues with voip phones and
wiredwireless networks. Maintains adequate levels of consumables
inventory to support continuous operations. Generates meaningful
documentation of procedure and processes. Maintains an updated
inventory of software, hardware and resources. Travel is required
to asses or remedy issues at any of our locations throughout North
Central Florida. This is a requirement of the position. Works with
hardware and software vendors in the testing of new equipment,
upgrade of current systems, and the implementation of new
technologies and software. Provides telecommunications
infrastructure support (data, voice, cellular) for Meridian staff.
This includes data and voice cabling installation troubleshooting
repair. Establishes, maintains and reports the status of assigned
tasks and projects, problems and activities on a regular basis to
the Director of Information Technology. Is an active participant in
monitoring the security of Meridian s network resources, physical
assets and data. Provides network maintenance assistance, including
scripts, user access, file and folder security. Provides training
to Meridian staff in basic hardware and software functions and
Keywords: Meridian Behavioral Healthcare, Inc., Gainesville , IT Technician, IT / Software / Systems , Gainesville, Florida
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