IT Technical Support Engineer

Company: Florida Cancer Specialists
Location: Gainesville
Posted on: November 20, 2020

Job Description:

Company OverviewFounded in 1984, Florida Cancer Specialists & Research Institute is the largest independent medical oncology/hematology practice in the United States. With over 200 physicians, based in 100+ locations across Florida, we are committed to providing world-class cancer care in community-based settings close to home.

Our 3000+ team members enjoy:

Work/Life balance - many locations have no weekend and/or night shift hours

Competitive compensation

Comprehensive benefits package including:

Medical, dental, vision, life, and disability insurance

Paid time off

Holiday pay

Tuition reimbursement

CEU hours

401(k) with company match

Our Corporate IT team is searching for a Technical Support Engineer for our Gainesville, Ocala, and North/North Central Florida clinic locations.ResponsibilitiesThe IT Technical Support Engineer position is one that provides rotational support for our clinics with "Hands On" technical support and training.

This position will be responsible to ensure that the Tier 1 vendor is providing timely resolution to tickets.

Monitor tickets, by clinic, to detect trends in technology issues and work with the SD Corporate team to implement solutions.

This position requires the employee to travel to designated regional clinics to support daily technical operational issues, as required.

This position will require Customer Relationship Management support as it applies to the technology infrastructure (Issues, risks, mitigation plans, clinic documentation, communication to IT group for clinic needs, and drive customer satisfaction)

QualificationsEducation: Bachelor's degree in computer science preferred

Previous Experience: 2-5 years Help Desk experience and proven experience documenting ticket detail to support development of knowledge-based articles for Tier 1.

Certifications/Licenses: ITIL, Microsoft, MAC, Citrix, UniPrint, (Desired).

Valid state Driver's License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

Keywords: Florida Cancer Specialists, Gainesville , IT Technical Support Engineer, IT / Software / Systems , Gainesville, Florida