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Technical Support

Company: Career Center Inc.
Location: Gainesville
Posted on: November 22, 2021

Job Description:

Career Center Inc. Direct Hire Division has a client looking for a Tech Support II to troubleshoot advanced computer and network problems and provide help desk support.



Direct Hire Opportunity!

Gainesville, FL

Schedule: FT, hours based on business needs

Salary: $24 - 31/hr



Please email your resume and cover letter to: recruiter@careercenterinc.net



Responsibilities:

- Troubleshoot advanced computer and network problems

- Provide L2 help desk support

- Provide mentoring/training for L1 help desk support

- Advanced Active Directory setup and administration

- Excellent written documentation

- Liaison with 3rd party vendors in order to support the customer

- Assist with projects

- Ensure a positive internal and external customer experience

- Other duties as assigned



Requirements:

- 5+ years in a technical support role

- Extensive experience with setup and administration of Windows Servers, Active Directory, firewalls/routers, and core network protocols

- Intimate understanding of small/medium network designs

- Extensive experience with backup solutions and concepts

- Attention to detail

- Excellent listening, written, and verbal communication skills

- MCSE or MCITP Certification and experience in an IT Services company (aka Managed Service Provider) highly preferred



Benefits after qualifying periods:

- Health insurance

- Dental insurance

- SIMPLE IRA plan

Keywords: Career Center Inc., Gainesville , Technical Support, IT / Software / Systems , Gainesville, Florida

Click here to apply!

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