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Technical Support Engineer

Company: veridian tech solutions
Location: Hawthorne
Posted on: November 26, 2022

Job Description:

Responsibilities: Provide customer facing end-user support that includes - Break-fix support for Laptop, desktop, tablets and associated hardware peripherals - IMAC support including large scale/bulk office moves/re-stack activities (all moves) - Support for Operating System, base load software, MS Office suite and other business application - Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs - Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries - Support for the Mobility devices (IOS/iPhone/IPads) - VIP and home-based office (HBO) user support Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform managed print service invoicing/meter read/polling report verification Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis 2.2 Health and Safety Responsibilities: Take every reasonable precaution to protect the health and safety of fellow employees, themselves and any other person at or in the vicinity of a work site; as well as, cooperate with all persons involved to that end.Job Type: ContractPay: $13.38 - $24.00 per hourSchedule: 8 hour shift Monday to FridayAbility to commute/relocate: Hawthorne, FL 32640: Reliably commute or planning to relocate before starting work (Required)Experience: Customer service: 1 year (Preferred)Work Location: One location

Keywords: veridian tech solutions, Gainesville , Technical Support Engineer, IT / Software / Systems , Hawthorne, Florida

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