Technical Field Service Representative - Warehouse & IT Support

Company: CGI
Location: Jacksonville
Posted on: April 1, 2026

Job Description:

Position Description: CGI Federal is seeking a qualified Technical Field Service Representative to join our team. The position requires a self-motivated, detail-oriented professional with excellent communication skills, problem solving ability and organizational skills. This position is located in Jacksonville, Florida and will require approx 20% international travel. (OCONUS including; Philippines, South Korea, Norway, Saudi Arabia) Your future duties and responsibilities: - Mark, Pack, Inventory, and track equipment using MCPIC software and hardware systems. - Monitor and troubleshoot network infrastructure devices to maintain full system operation and capability. - Assist with software and hardware installation and testing. - Domestic/international travel approx 20% of the time. (OCONUS including; Philippines, South Korea, Norway, Saudi Arabia) - Provide exceptional customer support and training with logistics software and hardware. - Have proficient basic computer skills consisting of email, Microsoft Office software, electronic timesheets, network usage and basic database entry. -Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction. Required qualifications to be successful in this role: - 3 Years of relevant experience - Ability to successfully complete the CGI Federal Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment. - Ability to obtain and maintain a SECRET security clearance is required for continued employment; U.S. Citizenship is mandatory. - Possession of a valid state driver's license. - Must be capable of obtaining a forklift and scissor lift license. - Must be capable of lifting and moving up to 50 pounds multiple times during an 8 hour work day. - Applicants must be organized, flexible, detail-oriented, and capable of working in a team environment, but also capable of completing individual tasks in a timely manner. - US citizenship required: - Able to work in a fast paced, teamwork environment. - Be willing to work in non-climate controlled, dusty environment. - Perform routine warehouse housekeeping. - Ability to drive forklifts and gators in WHS setting. - Current CompTIA Security Plus Certification (or ability to obtain certification within 6 months). Desired qualifications/non-essential skills required: - Possess an active SECRET clearance. - Logistics background and an understanding of DoW operations. - Experience with logistics support in a contracting environment. - Forklift certification - CompTIA A. CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $50,900.00 - $70,800.00. CGI Federal's benefits are offered to eligible professionals on their first day of employment to include: . Competitive compensation . Comprehensive insurance options . Matching contributions through the 401(k) plan and the share purchase plan . Paid time off for vacation, holidays, and sick time . Paid parental leave . Learning opportunities and tuition assistance . Wellness and Well-being programs CGIFederalJob LI-MG4 ClearanceJobs Skills: Analytical Thinking What you can expect from us: Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned. We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

Keywords: CGI, Gainesville , Technical Field Service Representative - Warehouse & IT Support, IT / Software / Systems , Jacksonville, Florida