Legal Intake Specialist

Company: Baggett Law
Location: Jacksonville
Posted on: June 3, 2025

Job Description:

Our law office is growing fast and we're searching for a full-time legal intake specialist to help us succeed! You'll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening, and surveying for potential cases, and helping our lawyers manage their meetings. If the thought of coming to work every day and making a positive impact on our client's lives excites you, start your application today!

Responsibilities:

--- Set appointments for potential clients that meet our criteria to keep our lawyers' schedules organized and grow our caseload
--- Take charge of various office tasks such as email correspondence, document management, data organization, and research to make sure our firm is running at peak efficiency
--- Help foster prospective client streams by providing input into awareness and law firm partnerships initiatives alongside the marketing team
--- Screen incoming potential client phone calls to make sure the case falls within the scope of the firm, while helping the caller feel heard and understood
--- Collect paperwork and enter data into our case management system to ensure a smooth onboarding for new clients and tidy management of case files


Qualifications:

--- Previous customer service or sales experience preferred
--- Previous experience with CRM and case management software desired
--- Strong ability to communicate eloquently and empathetically a must
--- Solid data entry, spreadsheet management, and computer skills
--- Proficiency with Microsoft Office products, especially Microsoft Excel


About Company:
We are a rapidly growing, award-winning personal injury law firm in Jacksonville, Florida. We have offices in Nocatee, Jacksonville-Southside, and Jacksonville-Downtown. We are in the business of helping people: people facing unexpected challenges and tragedies. We are devoted to providing the best legal service possible to our Northeast Florida community. We aren't just here to get clients the maximum financial recovery they deserve (we do that, too). We also help them figure out how to navigate the medical, legal, and insurance processes (and everything else in between) so they can focus on healing and building a better tomorrow.

Keywords: Baggett Law, Gainesville , Legal Intake Specialist, Legal , Jacksonville, Florida