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Customer Care Specialist - Audi Gainesville

Company: Warren Henry Automotive Group
Location: Gainesville
Posted on: February 16, 2020

Job Description:

Customer Care Specialist - Audi GainesvilleUS-FL-GainesvilleJob ID: 2Type: Full-Time# of Openings: 1Category: Customer Service/SupportAudiOverview This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization. Responsibilities

  • Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.
  • Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Educates customer on current product line options and basic product specifications
  • Provide product information (brochures) for customers when requested
  • Provide and deliver the highest standards of service to our customers and provide assistance as needed.
  • Works closely with salesperson
  • Supports F&I and sales team as needed
  • Transmit information or documents to customers, using computer, mail, or fax.
  • Hear and resolve complaints from customers or the public.
  • Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Process and prepare memos, correspondence, or other documents.
  • Participates in required training
  • Keep a current record of staff members' availability.
  • Maintain lobby or reception area clean, neat and well organized.
  • Maintains an organized, clean and safe work area
  • Provide coverage for other Customer Care Specialist when needed.
  • Demonstrates the company's core values
  • Complies with company's policies and procedures
  • Other duties as assigned Qualifications Education : High School Graduate or General Education Degree (GED): Required Experience : One year of customer service oriented experience in a position with high walk-in traffic. Computer Skills : This position requires an intermediate level of competency using Microsoft Office Suite. Other Requirements :
    • Bilingual in English and Spanish.
    • Incumbent must maintain a polished, professional appearance.
    • This position requires incumbent to be highly reliable and on time to work as scheduled. WORK ENVIRONMENT The work environment is extremely fast paced and energetic. Summary of Benefits: In addition to a competitive compensation package we offer awesome benefits like these:
      • Health Insurance
      • Wellness Incentives
      • Health Savings Account & Flexible Spending Account
      • Dental
      • Vision
      • Long-term disability income protection (100% employer paid premium)
      • Optional Short-term disability
      • Life Insurance (100% employer paid premium)
      • Optional life buy-up, spousal and child coverages
      • Additional supplemental insurance
      • 401K retirement plan with employer contributions
      • Paid Time Off
      • Legal service
      • Lending service
      • Tuition Reimbursement
      • Referral Program
      • Philanthropic Opportunities

Keywords: Warren Henry Automotive Group, Gainesville , Customer Care Specialist - Audi Gainesville, Other , Gainesville, Florida

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