Northeast Georgia Health System: Clinical Informatics Analyst

Company: Northeast Georgia Health System
Location: Gainesville
Posted on: September 2, 2020

Job Description:

Improving the health of our community in all we doNortheast Georgia Health System (NGHS) is a non-profit community health system on a mission of improving the health of our community in all we do. Our team cares for more than 1 million people across the region through four hospitals and a variety of outpatient locations. Northeast Georgia Medical Center (NGMC) has campuses in Gainesville, Braselton, Winder and Dahlonega – with a total of more than 700 beds and more than 1,100 medical staff members representing more than 50 specialties. NGHS also encompasses Northeast Georgia Physicians Group, a multi-specialty group with more than 65 locations, and The Heart Center of Northeast Georgia Medical Center, a cardiology practice with more than 15 locations.NGHSThis Analyst provides intermediate level support of multi-user clinical operating systems, hardware and software tools, including installation, configuration, maintenance, training, and support of these systems. Facilitates assessment of current practice and translation of end user needs into the optimal configuration and build of clinical applications. Demonstrates solid analyst skills, advanced technical/ maintenance skills, and clinical knowledge to provide advanced support of clinical application use, enhancement and process improvement.Epic certification is highly preferred.Associate degree or technical degree required. Bachelor's degree preferred. In lieu of degree, will consider individuals with extensive IT or Operations experience.A minimum of 5 yrs. of IT application or related operational experience required.Proficiency in Epic or lab backgound (clinical or IT support) highly preferred.Essential Tasks and Responsibilities1. Works collaboratively with system users, technical staff, other ITS groups and vendor support resources in problem solving issues related to clinical information systems.2. Coordinates aspects of planning, design, development, training, implementation, communication, maintenance and evaluation of existing or new functionality related to clinical information systems.3. Researches, plans, installs, configures, troubleshoots, maintains and upgrades operating systems and application software and hardware, possessing a high level of knowledge regarding support of assigned systems.4. Maintains understanding and working knowledge of current clinical information systems, associated workflows and relationship to other systems within the organization.5. Maintains membership on or consultation to; appropriate committees,workgroups, or task forces as needed to facilitate the ongoing process of the design, implementation and revision of automated and manual components of clinical information systems.6. Works with project managers and teams in implementations of new systems, system upgrades and enhancement of current system functionality, participating in any phase of large or small projects.7. Participates in development and execution of a standardized methodology for testing major system functions before system changes/upgrades are moved to production environment.8. Participates in the development and maintenance of support material related to system implementations and maintenance such as routine updates, troubleshooting, issue resolution and product enhancements,9. Reviews and collaborates as appropriate on user requests for changes, enhancements, additions, etc. to ensure feasibility, quality and appropriateness for the system involved.10. Participates in the process of planning new systems/ processes or re-engineering, working collaboratively across the organization and multiple departments to support clinical practice and ensure development, evaluation, and ongoing support for the EMR.11. Serves as Clinical ITS Liaison support to assigned clinical departments, working with system analysts and department leaders, facilitating a strong partnership between Information Technology and the user community to facilitate ITS support and response to system issues and needs.12. Actively works to develop understanding of customer/department operations, systems and processes, assessing current practice and translating end user needs into optimal configuration and build of clinical applications and system workflows, ensuring effectiveness and efficiency.13. Facilitates reporting of information from source systems using the most appropriate tools.14. Creates and maintains up-to-date training materials for the systems as appropriate or works with system educator to do so. Conducts or participates in training classes when appropriate.15. Participates in department and NGHS teams, committees, projects and initiatives as appropriate to support achievement of department and organizational goals.16. Participates in development and maintenance of a quality improvement program for clinical information systems proactively supporting efforts that ensure delivery of safe patient care and services. Monitors, reports and collaborates with various departments to identify areas for improvement and works with staff and physicians to optimize the usage of clinical systems.17. Maintains professional skills and stays informed of changes in the healthcare industry/ regulations and vendor technology and the impacts on assigned systems. Develops, implements, and adheres to policies, procedures, and standards to meet all regulatory requirements such as HIPAA, as well as currently accepted legal standards.18. Maintains a service oriented approach with customers, providing follow up and responding to issues/ concerns in a timely manner.19. Contributes to the organization financially through identification and implementation of cost effective practices and budget management activities. Assists leadership team in capital and operational budget planning of ITS software, hardware and maintenance costs.20. Provides on call support to end users and the ITS department and serves as resource to other team members in areas of expertise.21. Other duties as assigned.Since first opening its doors in Gainesville in 1951, Northeast Georgia Medical Center has added hospital campuses in Braselton, Barrow and Dahlonega – and become Georgia’s most awarded hospital. Some recognitions include being named to these lists:America’s 50 Best Hospitals – Healthgrades100 Top Hospitals – Truven Health Analytics100 Hospitals with Great Heart Programs – Beckers Hospital ReviewAmerica’s Top Quality Providers – CarechexAtlanta’s Top 150 Workplaces – Atlanta Journal-ConstitutionHealthcare’s Most Wired Hospitals and Health Systems – Hospitals & Health Networks magazineNGMC has also been recognized in recent years as Georgia’s #1 Hospital for overall hospital care, overall surgical care, heart care, orthopedic surgery, women’s care and more.

Keywords: Northeast Georgia Health System, Gainesville , Northeast Georgia Health System: Clinical Informatics Analyst, Other , Gainesville, Florida