Pearle Vision Optical Store General Manager in Gainesville ,
Florida GENERAL FUNCTION:
The major responsibility of the Store Manager is to drive
profitable sales growth through the delivery of outstanding patient
experience. Lead team in a positive and productive environment,
modeling exemplary patient care. Develop and maintain outstanding
associate and doctor satisfaction and retention.
MAJOR DUTIES & RESPONSIBILITIES:
Drive profitable store sales by fostering a patient focused
Attainment of plan sales goal and comp store sales growth.
Positive comp store contribution (year-on-year improvement).
Manage payroll cost effectively, in accordance with Company
Manage gross margin, in accordance with Company standards
Effectively train and develop associates to consistently provide
a patient care focused experience.
Develop team of administratively skilled associates that provide
support on daily operational tasks.
Develop strong professional relationships with Doctors.
Ensure appropriate coverage and quality of Doctor hours.
Implementation of initiatives to increase number or exams and
conversion of exams to sales.
Participate in business planning and business updates.
Accountable for the recruitment, training, development, and
retention of high performing associates, as measured by:* Selection
of brand right associates who demonstrate desired patient care
Effective and consistent associate On Boarding
Utilization of effective daily practice and role-playing
Employee satisfaction through two-way communication
Proactive manpower planning for adequate bench strength
Ensuring positive patient satisfaction, as measured by patient
retention and survey responses.
Ensure each store is effectively merchandised and presented
according to standards as measured by:* Execution of planogram
Execution of visual appearance inside and outside of store
Maintenance of overall standards (i.e. cleanliness,
Associates exhibit professional presentation (i.e., attire) in
accordance with Company standards
Ensure high quality through customer follow-up, accurate
measurements, correct pricing, POS entry, and realistic service
delivery time quote as measured by:* Ready when promised
Remake and return percent as compared to Company average
Calls to customers to follow-up on purchases
Maximize Managed Vision Care relationships and sales
Timely implementation of approved Marketing programs
Execution of signage and promotions according to Company
Execution of operational procedures:* Safety (security system,
safety information posted, fire extinguishers, door locks)
Maintenance as measured by proper housekeeping, carpet, store
front windows, proper lighting, and store safety (safety
information posted, fire extinguishers and door locks)
KNOWLEDGE & SKILLS:
Proven track record of sales growth through sales skills and
accountability for sales results.
Ability to train (through practice and role-play), coach, and
develop excellent patient focused, and sales and results-oriented
Demonstrated ability to deliver an outstanding experience during
direct interaction with patients.
Ability to recruit and select associates and doctors.
Proven experience and results with a retail or customer service
Ability to present and implement decisive and creative solutions
to opportunities to grow the business.
Ability to provide enthusiastic and concise communication to
meet/exceed patient expectations.
Foster positive and results-oriented associate and doctor
Success in store merchandising and attention to detail.
Ability to manage priorities through adaptability and
Willingness to take calculated risks
Attention to detail and follow-up.
Abilities to multi-task and delegate to maximize patient
Computer experience preferred.
Bachelor's degree or comparable experience in retail
The incumbent or successful candidate must meet the position
requirements above in order to perform the essential functions of
this position and achieve the outcomes/results indicated in this
position description. The Company will make every effort to make
reasonable accommodations upon request to enable qualified
individuals with known disabilities to perform the essential
functions of their job.
USA Cares exists to help bear the burdens of service by
providing post-9/11 military families with financial and advocacy
support in their time of need.
USA Cares is a national 501(c)(3) non-profit, charitable
organization based in Kentucky and registered with the IRS.