VSN Operations Coordinator - Vector Security Networks

Company: Vector Security, Inc
Location: Gainesville
Posted on: April 3, 2021

Job Description:

VSN Operations Coordinator - Vector Security Networks If you enjoy handling the day-to-day tasks within an exciting, fast pace operation and thrive on partnership with co-workers and leadership, Vector Security Networks is hiring an Operations Coordinator in Gainesville VA. The ideal candidate possesses at least 2years of administrative and customer service experience, strong communication skills, attention to details and strong organizational skills. Main Responsibilities:

• Provide advanced troubleshooting to determine valid requests
• Create work orders according to customer standards
• Send new work orders to technicians
• Obtain acceptable ETA's for open work orders
• Ensure customer specific scheduling procedures are followed
• Ensure additional required documentation is provided to the technicians
• Provide ETAs to internal and external customers when requested
• Communicate with technicians via phone and email correspondence
• Work closely with the region's Team lead(s) to identify technicians that require additional coaching for success.
• Update multiple systems to ensure each work order is up to date with accurate and complete information.
• Track ordered parts and provide tracking to technicians.
• Gather technician notes and time spent on site.
• Determine additional steps needed to keep an open work order moving to ensure they are completed within a timely manner. Company Overview: Recognized as #1 in security by SDM Magazine and ranked #5 among the top electronic security providers in the United States, Vector Security provides home automation and mobile security solutions to more than 300,000 homes, businesses, and multi-site enterprises across North America and the Caribbean, including many Fortune 500 companies. With services tailored to fit each customer's needs, we offer everything from alarm monitoring and smart home solutions, to video surveillance and managed network services. Our unique history traces back to The Philadelphia Contributionship, America's oldest property insurance company founded in part by Benjamin Franklin in 1752. Along with competitive compensation and career advancement opportunities, we offer a comprehensive "Total Rewards" package. Qualifying employees receive:
  • Medical, dental, and vision coverage
  • Company paid life and AD&D insurance
  • Company paid short- and long-term disability
  • Voluntary benefit products
  • 401k retirement savings plan after just 60 days
  • Paid time off for vacation, sick and floating holidays
  • Employee Assistance Program (EAP) Vector Security, Inc. is an Equal Opportunity Employer Vector Security is a Drug-Free Workplace
    All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status. Qualifications Skills Required Intermediate Communication Advanced Advanced Behaviors Preferred Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations Preferred Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Self-Starter: Inspired to perform without outside help Education Required High School or better. Experience Required 2 years: Administrative or customer service Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Vector Security, Inc, Gainesville , VSN Operations Coordinator - Vector Security Networks, Other , Gainesville, Florida