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Enteral Patient Care Coordinator - Gainesville, Florida

Company: Barnes Healthcare Services
Location: Gainesville
Posted on: April 8, 2021

Job Description:

Barnes Healthcare Services is currently hiring an Enteral Patient Care Coordinator (PCC) to primarily handle initial customer contact either in person or over the telephone. The customer contact will take place with the patient, caregiver, referral, or commercial account. The PCC receives and processes all customer orders in a timely, efficient, accurate, and courteous manner. Asthe PCC, the person in this role will also be involved with the investigation or response to customer inquires regarding shipments, products, deliveries, and complaints. The ideal candidate will be customer-oriented with the ability to problem-solve. Responsibilities

  • Adhere to state and federally mandated documentation standards and maintain proper confidentiality.
  • Enter all documentation in the electronic patient charting system accurately including patient account profile information (demographic information, physician, diagnosis, payor, etc.) and referral source data.
  • Submit insurance verification to the insurance verification team for new and recurring orders.
  • Take accurate and prompt patient orders.
  • Collect any applicable co-pays or other payments due when scheduling deliveries and processing orders.
  • When appropriate, assess the needs of the patient and make decisions regarding patient service based on the analysis of the assessment of the Physicians prescription.
  • Determine the best method for providing service while evaluating reimbursement and cost impact to the company based on customer need, vendor pricing, and third-party reimbursement possibilities.
  • Ensure compassionate and positive interactions with customers.
  • Respond quickly and professionally to customer inquiries (patients and referral sources), both in-store and on the phone, about appropriateness, availability, and coverage guidelines of equipment/supplies.
  • Receive, investigate and respond to all customer inquiries regarding shipments,
  • Resolve customer concerns and complaints by identifying problems and coordinating appropriate corrective action. Maintain accurate and complete documentation of complaints and resolutions.
  • When appropriate, liaison with the referral source to meet the patients need. Communicate within our organization and with those referral sources and other organizations to provide continuity of care.

Keywords: Barnes Healthcare Services, Gainesville , Enteral Patient Care Coordinator - Gainesville, Florida, Other , Gainesville, Florida

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