Customer Service Representative

Company: 3241 Continuum Services LLC
Location: Gainesville
Posted on: May 3, 2021

Job Description:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION:We are seeking an experienced, high caliber Customer Service Representative. This role is responsible for providing efficient and effective service to customers and clients and maintaining customer/client data in our office system. In addition, the Customer Service Representative is responsible to handle all aspects of supplying Wound Care supplies to clients and may occasionally handle VAD-related Equipment and Accessories products under direction from others.Responsibilities: Answers inquiries from customers and clients and documents interaction within Brightree databaseRepresents Continuum to internal and external customers and clients to assure a high level of customer/client satisfactionMaintains customer/client information in accordance with HIPAA, PHI and regulatory requirementsPlans and implements office systems, filing systems and manages customers, clients and sales orders in BrightreeInputs prescriptions (e.g. CMNs) in Brightree and is responsible to obtain customer approval/signatureCompares client requests against signed prescription and obtains updated prescription from customer if necessaryGenerates sales orders in Brightree for wound care supplies and ships wound care supplies to clientsFollows up on delivery information and updates Brightree as appropriateMaintains thorough and accurate records of work performedMaintains knowledge of and adheres to processes, policies and proceduresEscalates issues as necessary for guidance from othersQualifications: High school diplomaMinimum of one year experience in a customer service role or equivalent combination of education and experienceYour preferred qualifications and education:Basic computer and clerical skillsFlexibility and the ability to work independently and within a multidisciplinary teamAbility to communicate effectively (verbal and oral) with team members, clients, caregivers, clinicians and referral sourcesHigh degree of attention to detail in a high volume environmentGood planning and organizational skills, including ability to meet deadlinesProblem Resolution and follow-up skillsAbility to multi-task and work in a fast-paced environmentAbility to operate a computer and use the operational software used by the office along with Microsoft OfficeWorking knowledge of Brightree software desired JOB FAMILY:Customer Service DIVISION:EPHF Electrophysiology & Heart Failure LOCATION:United States of America : Remote ADDITIONAL LOCATIONS:WORK SHIFT:Standard TRAVEL:No MEDICAL SURVEILLANCE:No SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day) Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans. EEO is the Law link - English: EEO is the Law link - Espanol:

Keywords: 3241 Continuum Services LLC, Gainesville , Customer Service Representative, Other , Gainesville, Florida