Customer Support Specialist (PT or FT) - WORK FROM HOME / REMOTE
Company: HiringLogistics.com
Location: Gainesville
Posted on: June 13, 2021
Job Description:
Join ECS
as a Virtual Customer Support Agent. Our company is seeking over 2,000
agents. Our agents choose from a number of possible
positions where they provide support to customers from the comfort
of their homes. Examples of positions may include: helping
customers make travel arrangements for a cruise, coordinating
roadside assistance for stranded motorists, assisting customers to
navigate a tax company's website, and assisting families with
Disney reservations, to name a few.Our virtual agents
are true professionals, with relatable personalities, and a
"bend-over-backward for you" mentality.If you are looking for a
family-oriented, work-from-home environment with a professional
company then this is the place for you. If you have the appropriate
office setup, we can offer you flexible hours, 100% autonomy, all
in the comfort of your home.
The starting pay
for our agents is $10/hour for aminimum of 40 hours per week; and
$8/hour for less than 40 hours per week. We also include
bonuses/incentives based on performance, hours worked, and customer
satisfaction. All hours/shifts are available (Days, Evenings,
Nights, weekends, and OT) from which you can choose to
work. The
earning potential is between $30,000-$60,000 per year if you're
willing to put in the time and effort, and offer great customer
support. This is an independent contractor
opportunity.
- Participating in
training and certification courses
- Providing
excellent customer service by guiding and helping others with a
friendly attitude
- Using your home
computer and phone to answer inbound phone calls, video calls,
and/or live chats to provide awesome customer service
- Committing to and
following through on working a minimum number of hours per
week
- Being accountable
in all areas of work with us
Standard
Requirements
- Must have
customer serviceexperience and/or administrative experience (6+
months experience preferred)
- Must have (or be
willing to set up) a quiet home office with a computer/laptop,
headset, and reliable/strong internet connection
- Must demonstrate
a high level of professionalism with excellent typing,
communication, and computer skills
- Must be skilled
in spelling and grammar rules
- Must be willing
to submit to a standard background check, drug test, technology
check, and voice assessments
- Must be willing
to work hard and strive to make customers happy
- Must be
articulate and have an excellent command of the English
language
Technical
Requirements
- CPU i5 (or
equivalent), i7 recommended, No Atom, Celeron, Pentium, Opteron
processors.
- Internet Download
Speed 5Mbs down speed minimum.
- Internet Upload
Speed 3Mbs up speed minimum.
- Network Latency
Max 250 MS latency max.
- OS Win 8.1
(64bit), Win 10 (64bit).
- RAM 4GB minimum,
8GB recommended.
- Must have a home
office set up and ethernet cord you can connect to your
computer.
- Chromebooks,
ipads or similar devices are not acceptable. Must be a desktop or
laptop connected to a nearby router or wall for firewall/security
purposes.
#LI-Remote
Keywords: HiringLogistics.com, Gainesville , Customer Support Specialist (PT or FT) - WORK FROM HOME / REMOTE, Other , Gainesville, Florida
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