Senior Case Manager (2001)
Company: Lutheran Services Florida
Location: Lake City
Posted on: September 5, 2021
Lutheran Services Florida
(LSF) envisions a world where children are safe, families are
strong and communities are vibrant. Since 1982, Lutheran
Services Florida has been providing and sharing solutions to
protect Florida’s most vulnerable. Today, we are one of the largest
nonprofits in Florida touching 1 in 50 Floridians with a wide range
of services, including:
- early childhood
- refugee and
- mental health and
LSF is looking for a
talented Senior Case Managers who want to
make an impact in the lives of others.
A DAY IN THE LIFE OF A
SENIOR CASE MANAGER
This position description is effective for Child Welfare Senior
Case Managers who possess leadership skills and an ability to
promote a culturally sensitive, performance-driven culture to meet
child welfare programmatic goals.
- Serves as lead for case management team, providing coaching,
mentoring, and support to less experienced case managers; acts as
back-up for supervisor in their absence.
- Supports the case management supervisor in promoting efforts to
achieve team and performance goals
- Maintains a limited caseload of children and families (no more
than 15 cases) and ensures dependency milestones are achieved
timely and with a high degree of quality.
- Accepts cases assigned by unit supervisor and assesses the
safety of children in their primary residence within two working
days of ITR staffing and with identified parents. Completes a
Family Assessment within 15 working days of ITR staffing.
- Negotiate and develop a case plan based on identified strengths
and needs of the family, the circumstances bringing the family into
care, recommendations provided by the Comprehensive Behavioral
Health Assessment and other relevant data. This plan is to be
created in collaboration with the parents, Guardian Ad Litem,
foster parents and other pertinent parties with the goal of
reunification or other permanency for the child.
- Visits the child in their primary residence according to
required frequency, but no less than once every 25 days. At least
one visit each quarter is to be unannounced.
- Accurately documents all case activities in the Florida Safe
Families Network database within 48 hours. Maintain the physical
case file in chronological order, by subject, in accordance with
the standardized case file format.
- Submits service requests to the lead agency and provides
clients with timely referrals to services. Develops and maintains
knowledge of community resources, program eligibility requirements,
key contact persons, emergency procedures, and waiting lists of
available resources. Maintains regular contact with service
providers and documents service progress in FSFN.
- Complete and submit court documentation within required time
frames. Prepares for, attends, and participates in all court
activities as necessary.
- Arrange for, attend, and participate in individual case
staffings as necessary. Completes and presents at all required
- Conduct initial and/or ongoing child safety assessments as
required. Prepare initial and on-going safety plans as
- Arrange for emergency placement, emergency medical treatment,
and emergency services for children at risk.
- Conduct diligent searches for parents and family members when
deemed necessary and thoroughly document that the effort has been
made to find the parents and family members.
- Conduct home studies as required for prospective placements.
Provide relevant medical, psychological, behavioral and educational
background information about the child or children to prospective
care-givers as needed. Plan and facilitate parental and sibling
visits as needed and appropriate.
- Transport and supervise children as needed.
- Ensure that all Independent Living functions are completed as
- Attend all appointments, staff meetings, trainings, seminars,
workshops, etc., as necessary and as required by the
- Function as agency on-call Case Manager as scheduled.
- Organize, prioritize and complete all work assignments by the
All duties are performed in accordance with the following
- Courtesy: Treat customers, the public and staff with courtesy,
respect and dignity and presents a positive public image.
- Communication Skills: Keep supervisor fully informed of
activities, pertinent issues, upcoming events and potential
problems. Demonstrate effective oral and written communication
skills in daily work.
- Team Work: Support the unit, department and/or organization and
work with others in an effort to accomplish the goals of the unit,
department and/or organization.
- Safety: Employee makes a reasonable effort to adhere to
established safety procedures and practices in the work area.
- Training: Attend and successfully complete all mandated
training courses; obtain and maintain child welfare certification
through Florida Certification Board.
- Confidentiality: Adhere to all confidentiality rules.
- On-Call: Perform on-call responsibilities as assigned. Carry an
active cell-phone at all times during regularly scheduled work
hours and during on call hours. Immediately respond to all
Perform other related duties and special assignments as
- Must have a high level of energy, be adaptable to irregular
hours, be flexible to rotate on-call as needed, be able to travel
- Valid driver’s license and appropriate auto liability insurance
Must possess a Bachelor’s degree in a Human Services field.
Degree in Social Work preferred.
Must have a minimum of one year of relevant experience and
maintain a child welfare certification.
Must participate in and maintain a minimum of ten hours of
leadership training each calendar year relevant to child
- Excellent written and verbal communication skills.
- Ability to coach, mentor, and guide less experienced case
- Possess leadership skills to help drive team goals
- Ability to remain professional and composed in a fast-paced,
high stress work environment
- Familiarity with and ability to use Microsoft Office programs
Word and Excel.
- Ability to type 45 words per minute.
- Ability to drive both locally and throughout the state in
connection with the duties of this position.
- To fully understand case ownership responsibility as the
integrator of all services and supports identified for each child,
including therapy, other mental health services, health and
dentistry, developmental services, educational support, permanency
and safety; as well as their responsibility to make trauma
sensitive transitions when it is determined that a caretaker lacks
the needed level of responsibility to care for their children.
Must demonstrate sensitivity to our service population’s
cultural and socioeconomic characteristics and needs.
- Reports directly to and follows directives of Case Management
- Works cooperatively with Program Director, other Case Managers
and Supervisors, placement staff, Protective Investigators, Child
Welfare Legal staff and agency support staff.
- Effectively manages time to ensure that all home visits are
completed as required, all documentation is entered into FSFN
within 48 hours, court documentation is prepared according to
specified time frames and court appearances are attended as
- Follows Florida Statutes, Administrative Code, written policies
and orders of the Dependency Court in managing cases toward goals
recorded in case plans.
Ability to Make an
Impact in Multiple Areas
LSF offers several programs,
spanning across a wide range of populations in need. This gives our
team members an opportunity to learn and potentially work in
programs outside of their direct area. Either way,
members of the LSF family will play a part in transforming the
lives of those in need.
A career at LSF means working and
learning alongside talented professionals in a dynamic and
inclusive environment. The values of our organization –
OPEN-MINDED, COMPASSIONATE, GENEROUS, VISIONARY and HONESTY –
drives each one of us.
People working at Lutheran
Services Florida treat each other like family. Whether you work on
the front lines or work in an office, you share a common bond that
is felt throughout the organization.
Because of the variety of programs
we offer throughout Florida, team members have the option to
explore areas of interest in other programs or grow within their
- Medical, dental and vision
- Teledoc (24/7 access to doctors via phone and
- Employee Assistance Program (EAP)
- Long-term disability
- Employer paid life insurance (1X salary),
- Health and dependent care FSA
paid holidays + 1 floating holiday
- Generous PTO policy
- 403(b) Retirement plan with 3% discretionary
- Tuition reimbursement
- Additional voluntary
- Short-term disability
- Group life insurance
- Accident, critical illness/Cancer
and hospital policy
- Legal Shield coverage
Keywords: Lutheran Services Florida, Gainesville , Senior Case Manager (2001), Other , Lake City, Florida
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