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Patient Relations Rep

Company: UF Health Shands at the University of Florida (Gai
Location: Gainesville
Posted on: November 18, 2021

Job Description:

Job Opening SummaryPerforms under the supervision of the Patient Relations Director. Patient Relations Representatives are responsible for managing people and their complex situations which are associated with emergency department and trauma environment. Responsible for courteously providing patients, staff, guests and other inquirers with accurate information concerning all areas of the hospital by using a systematic combination of public relations, information descalation and conflict resolution skills. Participates in the hospital's provision of high quality services which includes, but is not limited to; coordinating services, providing crisis intervention and providing community resource information.Job Opening QualificationsRequired Education:High School Diploma or GED. Preferred Education:Associate's Degree or foreign language. Necessary Skills:1. Sincerely likes to work with people and interested in helping them.2. Must possess strong problem solving, communication, interpersonal and computer skills.3. Ability to handle stressful situation in a professional and courteous manner.4. Capable of working with diverse groups of people.5. De-escalation skills. Required Experience:Less than one (1) year use of a personal computer-AND-One to two (1-2) years customer service experience. Preferred Experience:Two (2) years of customer service experience in a health care related industry. Age of Patients Served:All Age Groups. Return to Previous Page t Help test

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Keywords: UF Health Shands at the University of Florida (Gai, Gainesville , Patient Relations Rep, Other , Gainesville, Florida

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