IT Service Desk Specialist II

Company: Safran companies
Location: Gainesville
Posted on: May 11, 2022

Job Description:

IT Service Desk Specialist II Published 04.16.2022 IT Gainesville, Texas, United States Permanent Full-time Bachelor's Degree More than 3 years 2) Duties and Responsibilities (essential functions):

A) Acts as a single point of contact for phone calls and emails from users regarding IT issues and inquiries.
B) Identifies, researches and resolves technical problems.
C) Documents, tracks and monitors problems to ensure timely resolution.
D) Assists in tracking help desk calls pertaining to application, networking, and systems problems and issues. This includes logging the call and entering ticket in IT ticketing system.
E) Promotes a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
F) Corrects application issues, solve network and security problems and identify common PC software and hardware problems.
G) Provides hardware support for PCs and Laptops, such as installing replacement hardware or upgrading hardware.
H) Assist the Desktop support team imaging and upgrading computers. This includes backup and restore of user data, email configuration, and installation and configuration of other software.
I) Provides support for Apple mobile phones, such as setting up devices, troubleshooting and fixing issues, and upgrading software.
J) Provide support for Galaxy tablets and hand held wireless scanners. This includes setting up the tables and scanners, and troubleshooting and fixing issues.
K) Supports Software/Hardware on equipment such as Scanners, Copiers, Printers, Monitors and other peripherals.
L) Provides support for Windows XP, Windows 7 and Windows 10 by evaluating and troubleshooting issues including running in-depth diagnostics.
M) Assigns user-name, password, and access right permissions for multiple proprietary applications, as well as client software.
N) Performs other duties as assigned.
.Job RequirementsQualification Requirements:

A) Knowledge and Skills:

i) Excellent communication skills and telephone manner.
ii) Excellent organizational skills
iii) Incident Management experience - Managing incidents including business expectations and communication
iv) Basic User & Security Group Active Directory administration
v) Strong knowledge of Microsoft based operating systems and Office products
vi) Experience with using and troubleshooting Lotus Notes within a network environment (permissions, calendar sharing, delegation)
vii) A self-motivated achiever who gains satisfaction from providing excellent customer service
viii) Proficient knowledge of PC's, Internet usage (e-mail), and related development software.
ix) Experience utilizing IT ticketing systems.

B) Education and Experience:

i) IT related Associate's degree or certification required. Bachelor's degree preferred.
ii) 2 years previous IT Service Desk and/or Call Center experience required. A+ Certification is a plus.

C) Competencies:

Acts in accordance with company values and related competencies.

D) Communication Skills:

Must have the ability to generate written communication and to operate required office equipment. Ability to read and review written communication. Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.

E) Reasoning Ability:

Ability to solve problems and think strategically.

Physical Demands:

This position requires extended periods of sitting while working with computers and viewing computer monitors and other office equipment. Finger dexterity needed in using misc. office equipment such as telephone, computer and copy machine, etc. Bending, stooping, reaching, and lifting up to approximately twenty pounds are required during tasks related to the job.Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 76,800 employees and sales of 15,3 billion euros in 2021 and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.

Safran was ranked as the world's third best employer in its sector by Forbes magazine in 2021.

Safran Seats is a world leader in aircraft passenger and crew seats. One million seats made by the company are now in service worldwide. Number of countries where Safran is located 35 business area families Google Analytics Youtube

Keywords: Safran companies, Gainesville , IT Service Desk Specialist II, Other , Gainesville, Florida