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Haven Help Desk Specialist

Company: Haven Hospice
Location: Gainesville
Posted on: June 21, 2022

Job Description:

Why Choose Haven?Are you passionate about providing support to patients and families in order to maximize quality of life? So are we. At Haven we believe that every day is a gift. We are committed to providing excellent care to our patients and believe that our associates are the difference.Position Title: Help Desk Specialist**This position could be based out of the Haven offices in Gainesville, Chiefland, Palatka, Orange Park or Lake City**The Help Desk Specialist is primarily a technical support role that delivers exceptional customer service to the Haven organization. This position is an integral part of the Help Desk team that provides customer service and technical support for Haven users including user administration, hardware and software support, troubleshooting and systems administration. The position is also responsible for Help Desk follow up, resolution and documentation. In addition, this position assists the Network and System Administrators when needed in maintaining agency backups, email support and inter-site connectivity.We Have:Comprehensive benefits package, including medical and dentalGenerous PTO, 401(K) plan and moreGym and tuition reimbursementYou Have: Education - Associates Degree with 2-3 years related experience or Bachelor's Degree in Computer Science with a minimum of 1 year of experience required. Equivalent experience will be considered in lieu of degree. The following certifications are preferred: A+, MCITP or MCSA or MCSEExperience - Extensive knowledge of Windows operating systems including Windows 7, Windows 10, Windows Server 2008/2012 is preferred. Experience with Exchange 2010/16, Imaging, PowerShell, Hyper-V, Virtualization and Cisco Voice (Unified Communication) is beneficial.Alignment with the Haven mission, culture and values of collaboration, accountability, respectfulness, ethical behavior and service-driven.Demonstrated ability to work non-judgmentally with person of varied cultural, religious and socioeconomic backgrounds and lifestyles.Environment:At Haven Hospice, we feel that it's an honor and a privilege to be invited into so many lives to provide end of life care. We strive daily to make the difference in the lives of our patients, their families and in the communities we serve.Location:Haven Hospice is located in a beautiful 162-acre bordering the San Felasco Hammock Preserve State Park. Gainesville is home to the University of Florida, which is one of the largest universities in the United States as well as Santa Fe College, a #1 community college. This city is highly recognized as a great place for families.Haven Hospice is a smoke free campus/drug free workplace, EOE

Keywords: Haven Hospice, Gainesville , Haven Help Desk Specialist, Other , Gainesville, Florida

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