Lead Store Associate
Company: Curaleaf
Location: Gainesville
Posted on: June 22, 2022
Job Description:
Job DescriptionCuraleaf Holdings, Inc. (CSE: CURA) (OTCQX:
CURLF) ("Curaleaf") is a leading international provider of consumer
products in cannabis, with a mission to improve lives by providing
clarity around cannabis and confidence around consumption. As a
high-growth cannabis company known for quality, expertise, and
reliability, the company and its brands, including Curaleaf and
Select provide industry-leading service, product selection, and
accessibility across the medical and adult-use markets. In the
United States, Curaleaf currently operates in 23 states with 130
dispensaries, 25 cultivation sites, and over 30 processing sites,
and employs over 5,000 team members. Curaleaf International is the
leading vertically integrated cannabis company in Europe with a
unique supply and distribution network throughout the European
market, bringing together pioneering science and research with
cutting-edge cultivation, extraction, and production. Home -
Curaleaf - Cannabis with ConfidenceOur corporate social
responsibility is Rooted In Good Diversity, Equity, Inclusion +
Social Equity + Sustainability Social Responsibility - Curaleaf -
Cannabis with Confidence We believe in taking corporate and social
responsibility very seriously, from our educational outreach to
national partnerships, state-wide initiatives and local causes.
Giving back to the communities where we operate is important to us,
and helps to change old attitudes by showing the positive impact of
cannabis in creating jobs, changing lives, and helping local
communities.We educate. We advocate. We give.Summary The Lead Store
Associate is responsible for assisting the Dispensary Management
team in all operational aspects of running the dispensary and
ensuring each patient receives outstanding service by providing a
positive and friendly environment. Assist Patients with their
personal needs, maintain solid product knowledge, and always
provide the highest level of customer service.Essential Duties and
Responsibilities include the following. Other duties may be
assigned.
- Assist the Dispensary Manager and the Dispensary Assistant
manager in all activities related to inventory management.
- Assist the Dispensary Manager and the Dispensary Assistant
manager in all activities and responsibilities related to Standard
operating procedure compliance and training.
- Assist the Dispensary Manager and the Dispensary Assistant
manager in all activities related to opening and closing the
dispensary.
- Provide exceptional customer service in accordance with
established standards.
- Develop and maintain rapport with our Patients, vendors,
service providers and staff.
- Ensure Patients' concerns and/or questions are solved and
answered promptly and efficiently, and communicate Patient requests
and/or problems to Manager when needed.
- Recommend, select and help locate the proper medicine for
Patients depending on their individual needs and Physician
Certification.
- Communicate the effects of different types of cannabis to
Patients clearly and effectively.
- Ring up sales on Point of Sale System and process cash
transactions.
- Ensure strict controls to protect organization assets at the
direction of management.
- Set up and break down display cases daily. Assist in display
maintenance and housekeeping.
- Assist in processing and replenishing merchandise and
monitoring floor stock, and participate in inventory counts.
- Facilitate the new membership and Patient renewal
processes.
- Perform data entry and manage the Patient database.
- Dispensing medical cannabis in Medical Marijuana Use
Registry.
- Answer phone calls and forward to the appropriate staff
member.
- Book appointments for Patients for services they request.
- Maintain a current stock of Educational materials, new patient
folders etc.
- Frequently maintain dispensary's cleanliness, i.e. dusting,
glass cleaning, vacuuming, sweeping and sanitization.
- Maintain a positive work environment conducive to trust and
respect.
- Maintain strictest confidentiality in compliance with HIPAA
guidelines.
- Perform other related work as required.Competencies To perform
the job successfully, an individual should demonstrate the
following competencies:Analytical - Synthesizes complex or diverse
information; Collects and researches data; Uses intuition and
experience to complement data; Designs work flows and
procedures.Problem Solving - Identifies and resolves problems in a
timely manner; Gathers and analyzes information skillfully;
Develops alternative solutions; Works well in group problem solving
situations; Uses reason even when dealing with emotional
topics.Project Management - Develops project plans; Coordinates
projects; Communicates changes and progress; Completes projects on
time and budget; Manages project team activities.Customer Service -
Manages difficult or emotional customer situations; Responds
promptly to customer needs; Solicits customer feedback to improve
service; Responds to requests for service and assistance; Meets
commitments.Interpersonal Skills - Focuses on solving conflict, not
blaming; Maintains confidentiality; Listens to others without
interrupting; Keeps emotions under control; Remains open to others'
ideas and tries new things.Oral Communication - Speaks clearly and
persuasively in positive or negative situations; Listens and gets
clarification; Responds well to questions; Demonstrates group
presentation skills; Participates in meetings.Written Communication
- Writes clearly and informatively; Edits work for spelling and
grammar; Varies writing style to meet needs; Presents numerical
data effectively; Able to read and interpret written
information.Teamwork - Supports everyone's efforts to
succeed.Visionary Leadership - Displays passion and optimism;
Inspires respect and trust; Mobilizes others to fulfill the vision;
Provides vision and inspiration to peers and subordinates.Change
Management - Develops workable implementation plans; Communicates
changes effectively; Builds commitment and overcomes resistance;
Prepares and supports those affected by change; Monitors transition
and evaluates results.Leadership - Exhibits confidence in self and
others; Inspires and motivates others to perform well; Effectively
influences actions and opinions of others; Accepts feedback from
others; Gives appropriate recognition to others.Managing People -
Includes staff in planning, decision-making, facilitating and
process improvement; Takes responsibility for subordinates'
activities; Makes self-available to staff; Provides regular
performance feedback; Develops subordinates' skills and encourages
growth; Solicits and applies customer feedback (internal and
external); Fosters quality focus in others; Improves processes,
products and services.; Continually works to improve supervisory
skills.Cost Consciousness - Works within approved budget; Develops
and implements cost saving measures; Contributes to profits and
revenue; Conserves organizational resources.Diversity -
Demonstrates knowledge of EEO policy; Shows respect and sensitivity
for cultural differences; Educates others on the value of
diversity; Promotes a harassment-free environment; Builds a diverse
workforce.Ethics - Treats people with respect; Keeps commitments;
Inspires the trust of others; Works with integrity and ethically;
Upholds organizational values.Organizational Support - Follows
policies and procedures; Completes administrative tasks correctly
and on time; Supports organization's goals and values; Benefits
organization through outside activities; Supports affirmative
action and respects diversity.Judgement - Displays willingness to
make decisions; Exhibits sound and accurate judgment; Supports and
explains reasoning for decisions; Includes appropriate people in
decision-making process; Makes timely decisions.Motivation - Sets
and achieves challenging goals; Demonstrates persistence and
overcomes obstacles; Measures self against standard of excellence;
Takes calculated risks to accomplish goals.Planning/Organizing -
Prioritizes and plans work activities; Uses time efficiently; Plans
for additional resources; Sets goals and objectives; Organizes or
schedules other people and their tasks; Develops realistic action
plans.Professionalism - Approaches others in a tactful manner;
Reacts well under pressure; Treats others with respect and
consideration regardless of their status or position; Accepts
responsibility for own actions; Follows through on
commitments.Quality - Demonstrates accuracy and thoroughness; Looks
for ways to improve and promote quality; Applies feedback to
improve performance; Monitors own work to ensure quality.Quantity -
Meets productivity standards; Completes work in timely manner;
Strives to increase productivity; Works quickly.Adaptability -
Adapts to changes in the work environment; Manages competing
demands; Changes approach or method to best fit the situation; Able
to deal with frequent change, delays, or unexpected
events.Attendance/Punctuality - Is consistently at work and on
time; Ensures work responsibilities are covered when absent;
Arrives at meetings and appointments on time.Dependability -
Follows instructions, responds to management direction; Takes
responsibility for own actions; Keeps commitments; Commits to long
hours of work when necessary to reach goals.; Completes tasks on
time or notifies appropriate person with an alternate
plan.Initiative - Undertakes self-development activities; Seeks
increased responsibilities; Takes independent actions and
calculated risks; Looks for and takes advantage of opportunities;
Asks for and offers help when needed.Qualifications To perform this
job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Education and/or
Work Experience
- Demonstration of knowledge and proficiency of all Standard
Operating Procedures related to dispensary operations
- Previous experience as a pharmacy technician, bank teller, or
other work experience with strict compliance standards
preferred.
- High school diploma or general education degree (GED); or six
months related experience and/or training; or equivalent
combination of education and experience.
- Retail, cash handling and Point of Sales (POS) experience
required.
- Working knowledge of Microsoft Office.
- Experience in medical cannabis industry highly desirable, but
not required.
- Must be 21 years old
- Subject to criminal background check per state cannabis
regulations
- Excellent oral and written communication skills
- Proficient computing skills
- Innate desire to achieve success and a work ethic to match
- Ability to critically think and problem solve without
direction
- High level of integrity Language Skills Ability to read and
interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine
reports and correspondence. Ability to speak effectively before
groups of customers or employees of organization.Mathematical
Skills Ability to add, subtract, multiply, and divide in all units
of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and
interpret bar graphs.Reasoning Ability Ability to apply common
sense understanding to carry out instructions furnished in written,
oral, or diagram form. Ability to deal with problems involving
several concrete variables in standardized situations.Computer
Skills Working knowledge of Microsoft Office. Physical Demands Work
may require prolonged sitting/standing, some bending, stooping and
stretching. Requires eye-hand coordination and manual dexterity
sufficient to operate a cash register, credit card machine,
photocopier, telephone, calculator and other office equipment.
Requires normal range of hearing. Requires close vision with the
ability to see color and adjust focus. Requires lifting up to 50
pounds occasionally.Curaleaf is an Equal Opportunity Employer
Curaleaf is committed to creating a diverse environment and is
proud to be an equal opportunity employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability, age, or veteran
status.
Keywords: Curaleaf, Gainesville , Lead Store Associate, Other , Gainesville, Florida
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