Virtual Patient Support Specialist
Company: HCA
Location: Gainesville
Posted on: June 24, 2022
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Job Description:
SHIFT: Work From Home SCHEDULE: Part-time SHIFT: Work From Home
- Part Time - This position is 100% work-from-home!! SCHEDULE: Part
Time between the follwoing hours. We provide hours of operations
from 7AM - 6PM CST; The exact schedule will be determined based on
departmental needs. Are you looking for a work environment where
diversity and inclusion thrive? Submit your application with HCA
Healthcare today and find out what it truly means to be a part of a
high performing, patient-centric team. We are committed to
providing our colleagues with the support they need. We offer an
array of medical, dental, and vision packages as well as several
add-on perks to make your benefits package truly customizable to
you. Some of our unique benefits we offer include: * Tuition
Assistance Program
* Student Loan repayment program
* Moving, mortgage, and real estate assistance
* 100% matching 401k based on years of service
* Identity Theft Protection discounts
* Auto, Home, and Life Insurance options
* Adoption Assistance
* Employee Stock Purchase Program (ESPP)
* Paid Time Off (PTO) Medical, Dental, Vision Insurance available
We value your contributions. Our employee recognition programs
encourage our teams to raise the bar. Come be a part of the change!
As a Patient Support Specialist, you will be responsible for
handling account inquiries from patients (primarily via incoming
calls), reviewing account information, and working with patients
and guarantors to secure payment on outstanding account balances.
We offer a comprehensive training program to provide you with the
tools to succeed and provide our patients with the best customer
service experience. Here is just a snapshot of some of the tasks
and duties you'll be performing: * Communicate with customers by
phone or via electronic media to obtain information needed to
resolve billing inquiries in accordance with department policies
and procedures
* Review patient account information in various systems, perform
research as necessary, and take appropriate action to resolve
patient inquiry or workflow requests to the appropriate department
for resolution..
* Document patient inquiry and actions taken into the appropriate
system
* Work with patients and guarantors to secure payment on
outstanding account balances
* Escalate patient complaints to the appropriate individual or
department based on the nature of the complaint
* Identify problem accounts and escalate as appropriate
* Create a positive patient experience through listening,
understanding, ensuring timely resolution or escalation,
communicating in a friendly manner, and handling patients with a
consummately professional attitude
* Meet and maintain established departmental performance metrics
for production and quality Qualifications Qualifications Education
High school diploma or GED preferred Experience (Required): Minimum
one to two years related experience required in either contact
center environment or within a healthcare setting. Strong
preference for customer service mentality and the ability to
multitask: listen to patients, document calls, and research
documented issues simultaneously. Additional Preferred Experience:
* Existing knowledge of eClinical Works, Practice Velocity, Epic,
Allscripts
* Highly desirable: Minimum typing speed of 30 words per minute.
All employees in this Work-from-home position are required to have
high speed business internet (minimum of 50 MB up/down load speed)
and must provide proof prior to their start date. Parallon is an
industry leader in revenue cycle services. We partner with over 650
hospitals and 2,400 physician practices nation-wide. Our parent
company, HCA Healthcare has been consistently named a World's Most
Ethical Company by Ethisphere and is ranked in the Fortune 100. We
are dedicated to ensuring our patients have the best experience
even after they leave our facilities. HCA Healthcare is dedicated
to the growth and development of our colleagues. We will provide
you the tools and resources you need to succeed in our
organization. We are actively reviewing applications. Highly
qualified candidates will be promptly contacted for interviews.
Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our
company. We do not discriminate on the basis of race, religion,
color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability status. #ParallonBCOM Notice
Our Company's recruiters are here to help unlock the next
possibility within your career and we take your candidate
experience very seriously. During the recruitment process, no
recruiter or employee will request financial or personal
information (Social Security Number, credit card or bank
information, etc.) from you via email. The recruiters will not
email you from a public webmail client like Gmail or Yahoo Mail. If
you feel suspicious of a job posting or job-related email, let us
know by clicking here. For questions about your job application or
this site please contact HCAhrAnswers at 1-844-422-5627 option 1.
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Keywords: HCA, Gainesville , Virtual Patient Support Specialist, Other , Gainesville, Florida
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