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Front Desk Associate - Gainesville (Part-time)

Company: NXTThing RPO, LLC
Location: Newberry
Posted on: January 27, 2023

Job Description:

Company DescriptionHeadquartered in Jacksonville, FL, Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need. The Pet Paradise brand has grown to offer resort style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof.Job DescriptionImmediately Hiring- Ability to begin work in a couple days!Hourly Rate: $11-$12.50/hr depending on experience ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)Daily Pay Available with On Demand PayComplimentary Pet Day Camp! Bring your dog with you to work!This position is responsible for guest service transactions, reporting and resolving customer issues, and providing the right services for the customers' and pets' needs.Responsibilities include:Welcome pet parents and their pets as they enter the resort while making a positive impressionOrganize and process the check-in/check-outs; coordinating suite placement and walking the guest to their suite ensuring their needs are metAnswer in-coming phone calls, listen and respond to voicemails, respond to emails- all in a timely, problem-solving mannerComplete cashier and point of sale operations; able to communicate with leaving and in-coming staff, peers, and leadershipCommunicate and follow through with pet parent and resort leadership requestsMaintain cleanliness of the entranceway and lobby including the restroomsOffer upgrades and sell additional services based on guest wants and needsResponsible for maintaining, cleaning, and supporting the cat room (per resort routines)Liaison to veterinary service team; veterinary appointment status and arrivalsQualificationsOne to two years in a customer service role (Customer Service, Call Center, Receptionist)Thrives in a fast-paced environmentDetailed, but can work with a sense of urgency while providing exceptional customer serviceStrong written and verbal communication skillsEnjoys problem solving to provide our guests and customers with a premier experienceReliable and flexible to resort schedule needs including days, night, weekends, holidays, and peak timesAble to learn to work with and handle a variety of sizes and breeds of dogsAbility to receive instructions and remain adaptive to change and training materialAdditional InformationComplimentary Pet Day Camp - Bring your dog with you to work!30 Days of Complimentary Pet Boarding (non-holidays)On-demand pay with DailyPayDiscounted Veterinary Care and Grooming Services (per location)Dog/Cat Adoption AssistanceFitness ReimbursementPaid Time Off (both full-time and part-time status)401(k) Savings PlanHealth, Dental and Vision Insurance (full-time status)All your information will be kept confidential according to EEO guidelines.

Keywords: NXTThing RPO, LLC, Gainesville , Front Desk Associate - Gainesville (Part-time), Other , Newberry, Florida

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