Member Services Representative 5AM - 9AM
Company: Planet Fitness
Location: Gainesville
Posted on: March 16, 2023
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Job Description:
Job SummaryThe 5AM - 9AM Member Services Representative - will
be responsible for creating a positive, start the day member
experience through customer service excellence direct toward valued
members, prospects, and guests.Essential Duties and
Responsibilities Greet members, prospective members and guests,
providing exceptional customer service.Handle all front desk
related activities including, but not limited to: Daily Open -
Brand ExcellenceAnswer phones with candor and cordiality.Assist
with a variety of questions.Warmly greet and direct new and
existing members, guests, and prospectsEager to engage new member
enrollmentToursMember account maintenance Increase knowledge,
skills, and experience necessary to answer questions and resolve
concerns in a timely and professional manner and/or alert Assistant
Manager or Club Manager, as needed.Assure club cleanliness and
order.Qualifications/Requirements Customer service and/or fitness
experience preferred.Basic computer proficiency.A passion for
people, fitness, and health.Upbeat and positive
attitude!Punctuality and reliability is mandatory.Exceptional
customer service skillsConsistently demonstrates a positive and
professional way with members and co-workers.Exceeds member
expectations.Strong listener. Ability to empathize and problem
solve.Demonstrate diplomacy in all interactionsUse appropriate
behavior and language.High School diploma/GED equivalent
required.Must be 18 years of age or older.Physical Demands
Continual standing, walking, and often speaking during shift.Must
be able to lift up to 50 pounds (lbs.) on occasion.Materials
Safety; proper use and personal protection equipment.JOIN THE
CLUBEnhancing people's lives with an affordable, high-quality
fitness experience requires a team of inspiring, motivated and
fun-loving go-getters. As one of the largest and fastest-growing
franchisors and operators of fitness centers in the United States,
Planet Fitness is just getting warmed up. We're continuously
seeking top talent to join us in cultivating the Judgement Free
Zone - and shaping the future of our brand. With more than 2,000
locations in all 50 states, the District of Columbia, Puerto Rico,
Canada, the Dominican Republic, Panama, Mexico and Australia,
there's plenty of opportunity on our Planet and we are always
looking for talented individuals to join our team!Our member
mission says it best: our product is a tool, a means to an end; not
a brand name or a mold maker, but a tool that can be used by
anyone. To use our product, members need to feel inspired and
motivated. That's where you come in. If you're looking for a place
where you can make a difference in a customer's life, you've found
it. Come to add your mojo to the Judgement Free Zone, but stay for
the feeling that you're making a difference on our Planet.TO FIND
YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOUEmployees
at a franchise location are employed by the Franchisee and are not
employees of PFHQ (the Franchisor). PFHQ neither dictates nor
controls labor or employment matters for franchisees or their
employees, and does not retain any reserved authority to control
the terms and conditions of employment for franchisees or their
employees. Each franchisee is responsible for ensuring compliance
with local, state and federal law.
Keywords: Planet Fitness, Gainesville , Member Services Representative 5AM - 9AM, Other , Gainesville, Florida
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