Overnight Access Services Assistant (time-limited) - Library Assistant III
Company: University of Florida
Location: Gainesville
Posted on: May 27, 2023
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Job Description:
Overnight Access Services Assistant (time-limited) - Library
Assistant III
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Job no: 525331
Work type: Staff Full-Time
Location: Main Campus (Gainesville, FL)
Categories: Libraries/Museums, Veteran's Preference Eligible
Department: 55050100 - LB-MARSTON SCI LIB CHAIR
Classification Title:
Library Assistant III
Job Description:
PLEASE NOTE:This is a time-limited position with an anticipated
duration through December 14, 2023. Expectation of employment
through completion of Fall 2023 semester; renewal contingent upon
funding. Regular work hours for the Fall and Spring semesters are
Sunday night through Friday morning, 11:30pm-8:30am; this schedule
is changed during intersession, holidays, and other times when
there are reduced hours and library closures.Note: Summer hours for
this position are 2:15pm-11:15pm Monday-Thursday, and
12:15pm-9:15pm on Friday.
JOB SUMMARY
As a member of the Marston Science Library Access Services Unit,
this position performs a variety of public service, supervisory and
technical roles in support of the Smathers Libraries 24-hour
program and the Marston Science Library branch. Oversees access
services responsibilities and the service desk and supervises
student assistants during the overnight hours. Assists patrons in
the use of library services, circulating tools and technology, and
with computer-related problems. Directs shift change with the
morning and evening staff members and with security assistants.
Expectation of employment through completion of Spring 2024
semester; renewal contingent upon funding.
To support all students, staff and faculty, and foster excellence
in a diverse and collaborative society, the Libraries are actively
seeking candidates who bring culturally-rich lived experiences to
work with individuals of diverse backgrounds, experiences, races,
ethnicities, genders, sexual orientation, and perspectives.
RESPONSIBILITIES
MSL Service Desk - Circulation Supervision
Communicates effectively with and provides a high level of customer
service to a diverse group of patrons
Supervises and trains overnight OPS and student staff
Arranges coverage during student absences
Provides training and guidance on overnight projects to OPS and
student employees
Provides courteous assistance with a variety of research tools
Provides tactful and timely assistance with patron inquiries by
telephone, email, and verbal interaction
Possesses a working knowledge of library policies and procedures
and be able to assist patrons in all circulation functions
Assists library patrons with checking items out, loan returns,
recall and hold requests, and course reserve items
Supervise OPS staff during assigned desk shifts, including
training, coaching, and communication of policies
Answers or refers reference questions in person or by telephone
Creates temporary guest accounts
Answers or refers Interlibrary Loan and UBorrow questions
Consults and advises patrons with questions about the Ares course
reserve process
Answers directional, circulation, and basic reference questions,
referring when necessary
Assists patrons with printers/scanners, compact shelving, and other
technology within the library as appropriate
Consults with patrons regarding technology-related questions
associated with circulating technology and tools
Serves as point person for responding to patron emergency
situations
Provides service with any other appropriate circulation related
function or building security issue
Responsible for the service desk and building during desks shifts
on evenings and weekends. Communicates necessary building
information/issues that arise during weekend and evening shifts to
supervisor and/or other MSL staff and reports immediate building
issues to work management
Monitors exit gate alarms as patrons enter/exit the building
Provides service desk backup support when other staff members are
absent
Marston Science Library Overnight Operations
Leads nighttime projects and workflow at Marston Science
Library.
Monitors building security for patrons and staff, consulting
closely with the other team members; serves as primary contact with
overnight security assistants.
Gathers and organizes library materials each night and ensures that
the library facilities are in good working condition. Prepares
public and work areas for the morning shift.
Monitors service desk supplies and forms, requests or replaces
items when needed.
Makes periodic trips to monitor building and security issues for
patrons and staff.
Coordinates shift change events. Collects pertinent information
concerning overnight services, usage, and project progress.
Assists in recording and tracking library service issues and
trends.
Reads work email consistently to stay informed of new workflows and
potential issues to keep level of service consistent across day and
night shifts.
Building Operations & Information Technology
Assists with operation and maintenance of public workstations,
scanners and printers.
Documents and responds to problems by submitting online service
requests via online ticketing system to Academic Technology or
Libraries' IT, as appropriate.
Works with patrons and security to address building issues.
Makes requests for facilities, if needed.
Enforces library and computer use policies.
Updates/informs unit heads of any building service issues or events
that may have occurred during evening hours, and helps monitor
facility operations and library equipment.
Documents and responds to problems (i.e. flooding, computer issues,
etc.) by submitting online services requests or by contacting
campus emergency services (i.e. flooding) for issues requiring
immediate attention
Research Assistance
Provides reference services in person and by telephone
Assists patrons in use of electronic resources, online catalog, and
basic reference materials and methods; provides appropriate
referral to area and subject specialists
Answers or refers Interlibrary Loan and UBorrow questions
Participates in other branch and library activities
Contributes to documentation of unit and departmental policies and
procedures
Serves on committees, as appointed
Participates in staff development opportunities
Other duties as assigned
Expected Salary:
$16.73 minimum hourly rate
The Smathers Libraries offer a salary commensurate with experience
and credentials
Minimum Requirements:
High School diploma or equivalent and three years of library, or
relevant experience; or an Associate's degree and one year of
relevant experience; or any equivalent combination of experience,
training and/or education.
Preferred Qualifications:
Excellent customer service skills; ability to interact with diverse
library clientele and co-workers in a professional manner
Initiative and ability to work independently with minimal
supervision
Strong oral and written communication skills
Ability to supervise and direct the work of others
Commitment to contributing to a respectful and caring community for
all, including individuals of diverse backgrounds, experiences,
races, ethnicities, gender identities, sexual orientation, and
perspectives
Ability to interact and collaborate effectively and professionally
with colleagues to accomplish goals
Flexibility, and ability to adapt and work in a rapidly changing
academic environment
Strong time management skills, organization skills, and attention
to detail
Ability to interpret call number schemes, retrieve items from the
shelves and re-shelve items
Ability to quickly learn appropriate technology
Special Instructions to Applicants:
Application Process
To apply, submit:
a cover letter detailing your interest in, and qualifications for
this position
your current resume or CV
a list of three references including their contact information
(telephone number and email address)
This is a time-limited position.
This position is eligible for veteran's preference. If you are
claiming veteran's preference, please upload a copy of your DD 214
Member Copy 4 with your application for consideration. See
ourVeteran's Preference Page
(https://jobs.ufl.edu/applicant-resources/veterans/) for more
specific information.
Application must be submitted by 11:55 p.m. (ET) of the posting end
date.
This requisition has been reposted. Previous applicants are still
under consideration and need not apply.
Health Assessment Required:No
Advertised: 08 May 2023 Eastern Daylight Time
Applications close: 30 May 2023 Eastern Daylight Time
Keywords: University of Florida, Gainesville , Overnight Access Services Assistant (time-limited) - Library Assistant III, Other , Gainesville, Florida
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