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Resolution Specialist

Company: VirtualVocations
Location: Gainesville
Posted on: July 8, 2024

Job Description:

A company is looking for a Bilingual Spanish Resolution Specialist.



Key Responsibilities:

Serve as a subject matter expert in escalated member calls
Identify process improvement opportunities within the member engagement department
Collaborate with partners to facilitate the member experience


Required Qualifications:

Minimum 1 year healthcare experience and/or training
Experience helping members navigate access to care through Medicare Advantage or HMO
High school diploma or equivalent combination of education and experience
Intermediate proficiency in Microsoft Office Suite required
Bilingual English and Spanish, Chinese, or Vietnamese

Keywords: VirtualVocations, Gainesville , Resolution Specialist, Other , Gainesville, Florida

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