Credit Return Coordinator

Company: Swisher International, Inc
Location: Jacksonville
Posted on: June 4, 2025

Job Description:

Description

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.


For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you're ready to create excitement and drive what's next in the industry, we'd love to hear from you.

The Credit Return Coordinator is responsible for communicating with internal and external customers to process product returns and to issue credit or debit customer accounts accurately.

Key Responsibilities

Collaborate with Sales, Customers and Manufacturing to accurately process inbound RGA's (Returns Good Authorization)
Consult with cross-functional teams on any RGA issues
Validate RGA product to paperwork, then release to process for credit
Insert scanned documents to correct customers' credit or debit memo after processing in NetSuite
Respond to questions from team members about returns and collaborate resolutions for customers
Process Saleable and Unsaleable Return Goods Authorizations (RGA) to create credit and debit memos
All other duties as assigned

Qualifications

High school diploma or equivalent
1+ year checking figures, postings, and documents for correct entry, mathematical accuracy, and proper coding for return and credit processing
Proficient in Excel, Word, and Outlook
Excellent organizational skills and meticulous attention to detail
Strong communication skills within all levels of the organization
Analytical thinking with the ability to implement creative solutions
Ability to resolve issues with customers and vendors within a timely manner
Capacity to work well under pressure and respond to fast-changing priorities and deadlines
Ability to work independently and in a small team, adhere to work schedule, and manage regular duties with minimal supervision
Adaptable and able to quickly learn new technologies and processes to meet evolving business needs

Preferred Qualifications

1+ year of NetSuite experience
1+ year of customer service experience
Associate degree in business or related field

What we offer

Base salary and bonus program
Medical, dental, vision and life insurance effective on date of hire
Generous 401(k) Plan
Defined Contribution Plan
Paid vacation and paid holidays
Tuition reimbursement
Professional growth and development programs to help advance your career!

Official Contact Information

Email: All official emails will come from an @Swisher.com address
Website: Verify job listings and contact details on https://careers.swisher.com

Important: We will never contact you via Teams, Zoom, or Google Meets. If you qualify for an interview, the proper meeting method will be shared with you beforehand. Confidential information should only be shared through secure methods outside of email



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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Keywords: Swisher International, Inc, Gainesville , Credit Return Coordinator, Other , Jacksonville, Florida