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Customer Care Specialist (Part-time or Full-time) -

Company: Warren Henry Automotive Group
Location: Gainesville
Posted on: September 9, 2018

Job Description:



Responsibilities

  • Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.
  • Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Educates customer on current product line options and basic product specifications
  • Provide product information (brochures) for customers when requested
  • Provide and deliver the highest standards of service to our customers and provide assistance as needed.
  • Works closely with salesperson
  • Supports F&I and sales team as needed
  • Transmit information or documents to customers, using computer, mail, or fax.
  • Hear and resolve complaints from customers or the public.
  • Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Process and prepare memos, correspondence, or other documents.
  • Participates in required training
  • Keep a current record of staff members' availability.
  • Maintain lobby or reception area clean, neat and well organized.
  • Maintains an organized, clean and safe work area
  • Provide coverage for other Customer Care Specialist when needed.
  • Demonstrates the company's core values
  • Complies with company's policies and procedures
  • Other duties as assigned Qualifications
  • Customer Oriented - Motivated and proven ability to take care of the customers' needs while following company procedures.
  • Reliability - The trait of being dependable and trustworthy.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Detail Oriented- Ability to pay close attention to details and follow through on a task.
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
  • Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
  • Team player- Strong sense of team. Ability to work with and support one another.
  • Friendly High Energy - The ability to deliver an excellent customer service experience
  • Good listening skills, and questioning techniques to determine guest needs
  • Positive attitude, enthusiastic, and passionate about the automotive industry and about revolutionizing the way the world buys cars
  • Have the desire to be a part of an ever-growing company in a highly dynamic environment
  • Flexibility to work evenings and weekends in a retail environmentSKILLS & ABILITIESEducation:High School Graduate or General Education Degree (GED): RequiredExperience: One year of customer service oriented experience in a position with high walk-in traffic.Computer Skills:This position requires an intermediate level of competency using Microsoft Office Suite. Other Requirements:
  • Bilingual in English and Spanish is required.
  • Incumbent must maintain a polished, professional appearance.
  • This position requires incumbent to be highly reliable and on time to work as scheduled. WORK ENVIRONMENTThe work environment is extremely fast paced and energetic. Summary of Benefits:In addition to a competitive compensation package we offer awesome benefits like these:
  • Health Insurance
  • Wellness Incentives
  • Gap Insurance
  • Dental
  • Vision
  • Short-term disability income protection (100% employer paid premium)
  • Optional Long-term disability
  • Life and Accident insurance (100% employer paid premium)
  • Optional life buy-up, spousal and child coverages
  • Supplemental insurance
  • 401K retirement plan with employer contributions
  • Paid Time Off
  • Legal service
  • Lending service
  • Tuition Reimbursement
  • Referral Program
  • Partial Gym Membership Paid
  • Philanthropic Opportunities 9

    Keywords: Warren Henry Automotive Group, Gainesville , Customer Care Specialist (Part-time or Full-time) -, Other , Gainesville, Florida

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