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Customer Care Specialist (Part-time or Full-time) -

Company: Warren Henry Automotive Group
Location: Gainesville
Posted on: September 12, 2018

Job Description:

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  • Customer Care Specialist (Part-time or Full-time)

    Job Locations

    US-FL-Gainesville

    Job ID

    2

    Dealership

    Audi

    Category

    Customer Service/Support

    Salary

    DOE

    Type

    Full-TimePosition Overview This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.

    Responsibilities
    • Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.
    • Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
    • Educates customer on current product line options and basic product specifications
    • Provide product information (brochures) for customers when requested
    • Provide and deliver the highest standards of service to our customers and provide assistance as needed.
    • Works closely with salesperson
    • Supports F&I and sales team as needed
    • Transmit information or documents to customers, using computer, mail, or fax.
    • Hear and resolve complaints from customers or the public.
    • Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
    • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
    • Process and prepare memos, correspondence, or other documents.
    • Participates in required training
    • Keep a current record of staff members' availability.
    • Maintain lobby or reception area clean, neat and well organized.
    • Maintains an organized, clean and safe work area
    • Provide coverage for other Customer Care Specialist when needed.
    • Demonstrates the company's core values
    • Complies with company's policies and procedures
    • Other duties as assignedQualifications
      • Customer Oriented - Motivated and proven ability to take care of the customers' needs while following company procedures.
      • Reliability - The trait of being dependable and trustworthy.
      • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
      • Communication, Written - Ability to communicate in writing clearly and concisely.
      • Communication, Oral - Ability to communicate effectively with others using the spoken word.
      • Detail Oriented- Ability to pay close attention to details and follow through on a task.
      • Accuracy - Ability to perform work accurately and thoroughly.
      • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
      • Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
      • Team player- Strong sense of team. Ability to work with and support one another.
      • Friendly High Energy - The ability to deliver an excellent customer service experience
      • Good listening skills, and questioning techniques to determine guest needs
      • Positive attitude, enthusiastic, and passionate about the automotive industry and about revolutionizing the way the world buys cars
      • Have the desire to be a part of an ever-growing company in a highly dynamic environment
      • Flexibility to work evenings and weekends in a retail environment SKILLS & ABILITIES

        Education:High School Graduate or General Education Degree (GED): Required

        Experience: One year of customer service oriented experience in a position with high walk-in traffic.

        ..... click apply for full job details

        Keywords: Warren Henry Automotive Group, Gainesville , Customer Care Specialist (Part-time or Full-time) -, Other , Gainesville, Florida

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