Customer Care Specialist (Part-time or Full-time)
Company: Warren Henry Automotive Group
Posted on: October 10, 2018
Customer Care Specialist (Part-time or Full-time) Job ID 2Dealership AudiCategory Customer Service/SupportSalary DOEType Full-TimePosition OverviewThis position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.ResponsibilitiesOperate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.Educates customer on current product line options and basic product specificationsProvide product information (brochures) for customers when requestedProvide and deliver the highest standards of service to our customers and provide assistance as needed.Works closely with salespersonSupports F&I and sales team as neededTransmit information or documents to customers, using computer, mail, or fax.Hear and resolve complaints from customers or the public.Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.Collect, sort, distribute, or prepare mail, messages, or courier deliveries.Process and prepare memos, correspondence, or other documents.Participates in required trainingKeep a current record of staff members' availability.Maintain lobby or reception area clean, neat and well organized.Maintains an organized, clean and safe work areaProvide coverage for other Customer Care Specialist when needed.Demonstrates the company's core valuesComplies with company's policies and proceduresOther duties as assigned QualificationsCustomer Oriented - Motivated and proven ability to take care of the customers' needs while following company procedures.Reliability - The trait of being dependable and trustworthy.Organized - Possessing the trait of being organized or following a systematic method of performing a task.Communication, Written - Ability to communicate in writing clearly and concisely.Communication, Oral - Ability to communicate effectively with others using the spoken word.Detail Oriented- Ability to pay close attention to details and follow through on a task. Accuracy - Ability to perform work accurately and thoroughly.Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.Team player- Strong sense of team. Ability to work with and support one another.Friendly High Energy - The ability to deliver an excellent customer service experienceGood listening skills, and questioning techniques to determine guest needsPositive attitude, enthusiastic, and passionate about the automotive industry and about revolutionizing the way the world buys carsHave the desire to be a part of an ever-growing company in a highly dynamic environmentFlexibility to work evenings and weekends in a retail environmentSKILLS & ABILITIESEducation:High School Graduate or General Education Degree (GED): RequiredExperience: One year of customer service oriented experience in a position with high walk-in traffic.Computer Skills:This position requires an intermediate level of competency using Microsoft Office Suite. Other Requirements:Bilingual in English and Spanish is required.Incumbent must maintain a polished, professional appearance. This position requires incumbent to be highly reliable and on time to work as scheduled. WORK ENVIRONMENTThe work environment is extremely fast paced and energetic. Summary of Benefits:In addition to a competitive compensation package we offer awesome benefits like these:Health InsuranceWellness IncentivesGap InsuranceDental VisionShort-term disability income protection (100% employer paid premium)Optional Long-term disabilityLife and Accident insurance (100% employer paid premium)Optional life buy-up, spousal and child coveragesSupplemental insurance401K retirement plan with employer contributionsPaid Time OffLegal serviceLending serviceTuition ReimbursementReferral ProgramPartial Gym Membership PaidPhilanthropic Opportunities
Keywords: Warren Henry Automotive Group, Gainesville , Customer Care Specialist (Part-time or Full-time), Other , Gainesville, Florida
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