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Customer Care Specialist (Full-time)

Company: Warren Henry Automotive Group
Location: Gainesville
Posted on: November 11, 2018

Job Description:


Job ID 2018-1391
Dealership Audi
Category Customer Service/Support
Salary DOE
Type Full-Time


Position Overview

This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.

Responsibilities

  • Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.
  • Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Educates customer on current product line options and basic product specifications
  • Provide product information (brochures) for customers when requested
  • Provide and deliver the highest standards of service to our customers and provide assistance as needed.
  • Works closely with salesperson
  • Supports F&I and sales team as needed
  • Transmit information or documents to customers, using computer, mail, or fax.
  • Hear and resolve complaints from customers or the public.
  • Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Process and prepare memos, correspondence, or other documents.
  • Participates in required training
  • Keep a current record of staff members' availability.
  • Maintain lobby or reception area clean, neat and well organized.
  • Maintains an organized, clean and safe work area
  • Provide coverage for other Customer Care Specialist when needed.
  • Demonstrates the company's core values
  • Complies with company's policies and procedures
  • Other duties as assigned

    Qualifications

    • Customer Oriented - Motivated and proven ability to take care of the customers' needs while following company procedures.
    • Reliability - The trait of being dependable and trustworthy.
    • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
    • Communication, Written - Ability to communicate in writing clearly and concisely.
    • Communication, Oral - Ability to communicate effectively with others using the spoken word.
    • Detail Oriented- Ability to pay close attention to details and follow through on a task.
    • Accuracy - Ability to perform work accurately and thoroughly.
    • Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
    • Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
    • Team player- Strong sense of team. Ability to work with and support one another.
    • Friendly High Energy - The ability to deliver an excellent customer service experience
    • Good listening skills, and questioning techniques to determine guest needs
    • Positive attitude, enthusiastic, and passionate about the automotive industry and about revolutionizing the way the world buys cars
    • Have the desire to be a part of an ever-growing company in a highly dynamic environment
    • Flexibility to work evenings and weekends in a retail environment

      SKILLS & ABILITIES

      Education:High School Graduate or General Education Degree (GED): Required

      Experience: One year of customer service oriented experience in a position with high walk-in traffic.

      Computer Skills:This position requires an intermediate level of competency using Microsoft Office Suite.

      Other Requirements:

      • Bilingual in English and Spanish is required.
      • Incumbent must maintain a polished, professional appearance.
      • This position requires incumbent to be highly reliable and on time to work as scheduled.

        WORK ENVIRONMENT

        The work environment is extremely fast paced and energetic.

        Summary of Benefits:

        In addition to a competitive compensation package we offer awesome benefits like these:

        • Health Insurance
        • Wellness Incentives
        • Gap Insurance
        • Dental
        • Vision
        • Short-term disability income protection (100% employer paid premium)
        • Optional Long-term disability
        • Life and Accident insurance (100% employer paid premium)
        • Optional life buy-up, spousal and child coverages
        • Supplemental insurance
        • 401K retirement plan with employer contributions
        • Paid Time Off
        • Legal service
        • Lending service
        • Tuition Reimbursement
        • Referral Program
        • Partial Gym Membership Paid
        • Philanthropic Opportunities PI105495300

          Keywords: Warren Henry Automotive Group, Gainesville , Customer Care Specialist (Full-time), Other , Gainesville, Florida

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