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Onboarding Specialist

Company: SharpSpring
Location: Gainesville
Posted on: July 15, 2019

Job Description:

Onboarding SpecialistGainesville, FLCustomer Success - OnboardingFull-TimeApply for this jobWe're looking for tech-savvy, customer service-focused individuals to join our Onboarding team! Our Onboarding Specialists are an essential part of the new customer experience. You will be responsible for guiding your assigned new customers through the first 60 days of their relationship with SharpSpring, making you an essential part of the overall customer experience. You will make sure each onboarding milestone is completed, the SharpSpring platform is implemented based on each customer's individual needs and objectives, and that your customers leave the onboarding period feeling confident and ready to propel their business forward using marketing automation.The Responsibilities





  • Work closely with an assigned group of new SharpSpring customers, guiding them through the 60-day onboarding period
  • Clearly communicate and outline the objectives for their onboarding, including SharpSpring certification, training, and platform implementation
  • Identify key customer contacts and connect them with the appropriate SharpSpring resources
  • Liaise between each customer and internal SharpSpring teams to facilitate completion of onboarding objectives
  • Closely monitor progress towards completion of objectives and clearly communicate customer progress with SharpSpring's Account
  • Management team and department leadership
  • Monitor and encourage customer engagement throughout the Onboarding period
  • Strategize with customers on how to best utilize the SharpSpring platform for their specific needs and objectives
  • Act as the first point of contact to rectify any customer questions or concerns during the onboarding period
  • Identify at-risk customers and make every effort to rectify progress
  • Stay up-to-date on SharpSpring's constantly developing features and larger marketing automation industry events and trends



    The Person





    • Proven experience building relationships with and managing professional accounts
    • Tech savvy and able to learn new software quickly
    • Detail-oriented self-starter who has experience and comfort working autonomously
    • Interested in working with current technologies within a business environment
    • Ability to multitask, solve complex issues, and succeed in a fast-paced, collaborative environment
    • Demonstrated ability to communicate effectively with all levels of an organization, including executive and C-level
    • Outgoing, passionate personality!
    • Strong verbal and written communication skills



      Find out what it's like to work at SharpSpring
      SharpSpringers are dedicated, diverse individuals working to provide the best product and service possible to our customers. SharpSpring (NASDAQ: SHSP) provides excellent benefits, an engaging workplace, and talented, friendly coworkers. Join our team!Apply for this job

Keywords: SharpSpring, Gainesville , Onboarding Specialist, Other , Gainesville, Florida

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