Customer Support Analyst
Company: Sanrose Information Services Inc.
Posted on: March 21, 2020
New Position Customer Support Analyst, Local Candidates
preferred, Requires Face-to-face, In-person interview at
Gainesville, FL Qualifications Education Bachelor s Degree in
Computer Science, Information Systems, or other related field. Or
equivalent work experience. Experience Typically has 2 to 5 years
of IT work experience with demonstrated working knowledge of basic
to moderately complex hardware and software products and problem
solvingtroubleshooting skills. General Knowledge,Skills and
Abilities 1. Communication Have the ability to clearly convey
information, in both written and verbal formats, to individuals or
groups in a wide variety of settings (i.e. project team meetings,
management presentations, etc.). Must have the ability to
effectively listen and process information provided by others. 2.
Customer Service Works well with clients and customers (i.e.
business office, public, or other agencies). Able to assess the
needs of the customer, provide information or assistance to satisfy
expectations or resolve a problem. 3. Decision Making Makes sound,
well-informed, and objective decisions. 4. Flexibility Is open to
change, new processes (or process improvement), and new
information. Has the ability to adapt in response to new
information, changing conditions, or unexpected obstacles. Ability
to receive and give constructive criticism, and maintain effective
work relationships with others. 5. Interpersonal Shows
friendliness, courtesy, understanding, and politeness to others. 6.
Leadership Motivates, encourages, and challenges others. Is able to
adapt leadership styles in a variety of situations. 7. Problem
Solving Able to identify, evaluate, and use sound judgement to
generate and evaluate alternative actions, and make recommendations
as accordingly. 8. Team Building Encourages, inspires, and guides
others toward accomplishing the common goal. 9. Quality Assurance
Knowledge of the ideologies, techniques and tools for quality
assurance and control. The ability to put the ideologies,
techniques, and tools into practice. Please apply via dice or email
your resume to recruiter PandoLogic. Keywords: Customer Service
Analyst, Location: Gainesville, FL - 32603
Keywords: Sanrose Information Services Inc., Gainesville , Customer Support Analyst, Professions , Gainesville, Florida
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