Customer Support Analyst

Company: Sanrose Information Services Inc.
Location: Gainesville
Posted on: March 21, 2020

Job Description:

New Position Customer Support Analyst, Local Candidates preferred, Requires Face-to-face, In-person interview at Gainesville, FL Qualifications Education Bachelor s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. Experience Typically has 2 to 5 years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solvingtroubleshooting skills. General Knowledge,Skills and Abilities 1. Communication Have the ability to clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e. project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others. 2. Customer Service Works well with clients and customers (i.e. business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem. 3. Decision Making Makes sound, well-informed, and objective decisions. 4. Flexibility Is open to change, new processes (or process improvement), and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism, and maintain effective work relationships with others. 5. Interpersonal Shows friendliness, courtesy, understanding, and politeness to others. 6. Leadership Motivates, encourages, and challenges others. Is able to adapt leadership styles in a variety of situations. 7. Problem Solving Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly. 8. Team Building Encourages, inspires, and guides others toward accomplishing the common goal. 9. Quality Assurance Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice. Please apply via dice or email your resume to recruiter PandoLogic. Keywords: Customer Service Analyst, Location: Gainesville, FL - 32603

Keywords: Sanrose Information Services Inc., Gainesville , Customer Support Analyst, Professions , Gainesville, Florida